telicaller

We are looking for a dedicated, enthusiastic, and student-focused Academic Counsellor to join our team. The ideal candidate should have excellent communication skills, a positive attitude, and a genuine passion for guiding students toward the right educational choices. This role requires someone who is patient, detail-oriented, trustworthy, and committed to building long-term relationships with students and the organization.

Key Responsibilities

• Counsel prospective students and parents regarding academic programs and career opportunities.
• Understand students' educational goals and recommend suitable courses or programs.
• Follow up with inquiries through phone calls, emails, and messages in a timely and professional manner.
• Maintain accurate records of student interactions and admissions data.
• Coordinate with internal teams to ensure a smooth admission and onboarding process.
• Build strong rapport with students and parents by providing honest, transparent, and helpful guidance.
• Stay updated on course offerings, admission procedures, and institutional policies.
• Contribute to the team's growth by consistently delivering quality counselling and achieving individual performance objectives.

Desired Qualifications & Skills

• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Patient, empathetic, and soft-spoken personality.
• Honest, ethical, and professional in all interactions.
• Hardworking, self-motivated, and eager to learn.
• Ability to build trust and maintain positive relationships with students and parents.
• Good listening and problem-solving skills.
• Ability to manage multiple enquiries while maintaining accuracy.
• Positive attitude with the ability to work independently as well as in a team.
• Long-term commitment and willingness to grow with the organization.
• Basic computer proficiency (MS Office, email, CRM systems, or similar tools).

Preferred Qualifications

• Bachelor's degree in any discipline.
• Prior experience in academic counselling, admissions, customer service, sales, or student support is preferred but not mandatory.
• Freshers with excellent communication skills and a strong learning attitude are encouraged to apply.

What We Offer

• Competitive salary.
• Performance-based incentives and recognition programs.
• Professional training and career development opportunities.
• Supportive and collaborative work environment.
• Long-term career growth within the organization.

If you are passionate about helping students make informed educational decisions and are looking for a rewarding career with opportunities to grow and be recognized for your performance, we would love to hear from you.

Benefits:

• Health insurance
• Paid sick time

Work Location: In person

Pay: ₹18,000.00 - ₹23,000.00 per month

Benefits:

• Life insurance
• Paid time off

Work Location: In person