Telkom Operator (Permanent position)

A job opportunity exists for the right candidate in Western Cape

Employment Type:
Permanent

Reference No:
MHS558/2026

Location:
Macassar CDC, Khayelitsha/ Eastern Sub-structure, Chief Directorate: Metro Health Services

REMUNERATION

R 201 093 per annum - R 236 877 per annum Annual salary plus service benefits (13th cheque, employer's contribution to the pension fund, housing and medical aid allowance).

STARTING DATE

11 Sep 2026

CLOSING DATE

• PLEASE NOTE:

28 Sep 2026, 5:00 pm

EMPLOYMENT EQUITY

The Department of Health and Wellness is guided by the principles of Employment Equity. Candidates with disabilities are encouraged to apply and an indication in the regard will be appreciated.

Note: No payment of any kind is required when applying for any of the positions advertised by the Western Cape Government.

MINIMUM EDUCATIONAL QUALIFICATION

General Education and Training Certificate (GETC)/Grade 9 (Std. 7).

COMPETENCIES (KNOWLEDGE/SKILLS)

Good communication (verbal and written) and interpersonal skills. Excellent telephone etiquette. Willingness to work under pressure, unsupervised and in a team environment. Willingness to work shifts, including public holidays, weekends and overtime. Computer literacy (MS Office: Word, Excel and PowerPoint).

EXPERIENCE

Appropriate experience in the operating of a high-volume switchboard, a messaging/ paging system and managing an enquiry/ helpdesk.

NOTE

No payment of any kind is required when applying for this post.

ENQUIRIES

Mr. F. Wilson, tel. no. (021) 857-2330

DUTIES (KEY RESULT AREAS/OUTPUTS)

Manage switchboard, email and telephonic enquiries, dispatching calls, taking and delivering messages, making announcements and paging staff over intercom. Manage the facility helpdesk. Effective telecommunication and support service to the facility. Handle all internal and external calls and general enquiries. Handle all telecommunication equipment and related tasks to ensure that all equipment is in working order, report all faults timeously to line manager. Maintain and update internal directory. Keep records of all official and private calls and print and distribute monthly telephone accounts. Provide clerical and administrative support to colleagues and supervisor.

NOTICE TO ALL

Candidates must comply with the advertised appointment requirements of the post by the closing date and time of the advert.Candidates may be subjected to a competency test. No payment of any kind is required when applying for this post. As directed by the Department of Public Service and Administration, applicants must note that further checks will be conducted once they are shortlisted and that their appointment is subject to positive outcomes on these checks, which include security clearance, qualification verification, criminal records and previous employment. All shortlisted candidates, including SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine the candidate’s suitability based on the post’s technical and generic requirements, and the other will be an integrity (ethical conduct) assessment.

It will be expected of shortlisted candidates to be:
available at the venue on the time and date as determined by the Department and

bring along recently (not older than 6 months) certified copies of your Identity Document (ID), driver’s license (if applicable for the post), qualification and/or proof of registration at relevant statutory body etc. Failure to adhere to the aforementioned may lead to his/her application being disqualified and not further considered.