Tellecaller

Position: Telecaller
Location: Baner, Pune
Department: Sales
Reporting To: Sales Manager
Experience: 1–3 years preferred
Industry: Interior Design / Real Estate / Home Interiors preferred

Job Summary:
We are looking for an enthusiastic and communication-oriented Telecalle to handle initial calls with potential clients, understand their requirements, qualify leads, and coordinate site visits for the sales team.

Key Responsibilities

• Make initial calls to leads received through various sources.
• Understand the client's requirements, budget, location, and project details.
• Explain the company's interior design services and generate interest.
• Qualify leads and identify potential customers.
• Coordinate and schedule site visits with interested clients.
• Follow up with leads who have not yet confirmed a site visit.
• Maintain accurate records of calls, lead status, follow-ups, and site visits.
• Coordinate with the Sales Manager regarding qualified leads and scheduled site visits.
• Ensure timely follow-up with clients after initial interaction.
• Update daily calling and lead activity reports.
• Achieve assigned calling, follow-up, and site-visit targets.
• Handle customer queries professionally and ensure a positive first interaction with the company.

Required Skills

• Excellent communication and convincing skills.
• Good Hindi, English, and Marathi communication preferred.
• Comfortable making a high volume of outbound calls.
• Good follow-up and relationship-building skills.
• Basic knowledge of Excel/Google Sheets and CRM tools.
• Target-oriented and proactive approach.
• Ability to coordinate effectively with the sales team.
• Prior experience in interior design, real estate, construction, or home improvement will be an advantage.

Key Performance Indicators

• Number of calls made
• Qualified leads generated
• Site visits scheduled
• Site-visit conversion
• Follow-up completion
• Lead data/CRM accuracy

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person