Tellecaller

Company Name: Abhikalpan Construction Solutions Pvt. Ltd.
Department: Sales & Business Development / Coordination
Job Location: Pune, Maharashtra
Employment Type: Full-time
Experience: 1–2 Years

1. Job Summary

We are looking for a confident, organized, and target-oriented Telecaller to support business development activities, generate potential customer leads, manage customer enquiries, conduct follow-ups, and coordinate with internal teams. The candidate will be responsible for maintaining effective communication with clients, vendors, and business associates while ensuring accurate records and timely follow-ups.

2. Key Responsibilities

• Make inbound and outbound calls to prospective customers, existing clients, vendors, builders, contractors, and business associates.
• Generate business leads and identify potential opportunities for the company's construction-related products and services.
• Introduce the company, explain its services, and share relevant company profiles, brochures, and product information.
• Understand customer requirements and forward qualified leads to the concerned sales or business development team.
• Follow up on business enquiries, quotations, pending responses, and prospective customer meetings.
• Coordinate with internal departments to obtain updates and communicate relevant information to customers and business contacts.
• Schedule meetings, appointments, and callbacks for the sales team and management, as required.
• Share business-related information and documents through WhatsApp and email.
• Maintain and update customer databases, lead trackers, call logs, and follow-up schedules.
• Handle routine customer enquiries professionally and escalate unresolved matters to the reporting manager.
• Prepare daily calling reports, lead status updates, and follow-up reports.
• Achieve assigned calling, lead-generation, and follow-up targets.
• Support routine administrative and coordination activities whenever required.

3. Educational Qualification

• Minimum qualification: 12th Pass / Graduate.
• Freshers and experienced candidates are welcome to apply.

4. Required Skills

• Good verbal communication skills in Hindi and Marathi; basic English communication is preferred.
• Basic computer knowledge, including MS Excel, email, and WhatsApp.
• Confidence in making calls and communicating with customers professionally.
• Good follow-up, coordination, and interpersonal skills.
• Ability to convince prospective customers and handle basic objections.
• Strong organizational skills and attention to detail.
• A positive attitude, willingness to learn, and ability to work toward targets.

5. Preferred Experience

• Experience in telecalling, telesales, lead generation, customer service, or office coordination will be an advantage.
• Familiarity with construction, real estate, aluminium formwork, or B2B business will be an added advantage.

6. Candidate Profile

The ideal candidate should be confident, professional, well-organized, and capable of handling both customer communication and business development support activities.

Interested candidates may share their updated resume with the HR Department. [email protected]

Work Location: In person