Tellecaller

The Healthcare Telecaller is responsible for managing patient communication, handling incoming and outgoing calls, scheduling appointments, conducting patient follow-ups, and addressing healthcare-related queries. The role involves coordinating with various hospital departments to ensure effective communication, smooth patient service delivery, and a positive patient experience while maintaining accurate records and confidentiality.

Responsibilites:

• Patient Communication: Handle incoming and outgoing calls to provide patients with relevant information regarding hospital services, appointments, and healthcare-related queries.
• Appointment Management: Schedule, confirm, and reschedule patient appointments while ensuring accurate documentation.
• Patient Follow-Ups: Contact patients for appointment reminders, consultations, diagnostic services, and follow-up visits as required.
• Query Resolution: Address patient queries professionally and coordinate with the relevant hospital departments for further assistance.
• Patient Coordination: Guide patients regarding consultation procedures, hospital services, and other relevant healthcare information.
• Record Maintenance: Maintain accurate patient call records, appointment details, follow-up status, and communication logs.
• Service Coordination: Coordinate with doctors, front office staff, billing teams, and other departments to ensure smooth patient communication and service delivery.
• Emergency/Critical Support: Responding to urgent patient needs and escalating as necessary, sometimes acting as an on-site point person.
• Shift Handovers: Taking detailed handovers from the previous shift and preparing for the next.

Skill Required

Essential Skills:

• Excellent communication and active listening.
• Ability to work under pressure and make quick decisions.
• Organized and detail-oriented.
• Familiarity with hospital systems and medical terminology (beneficial).
• Languages : English,Kannada,Tamil,Telugu and Hindi

Intrested candidates please share resume to 6360986847.

Pay: Up to ₹25,000.00 per month

Experience:

• Healthcare Tellecaller: 2 years (Required)

Language:

• Kannada (Required)
• Hindi (Required)
• Tamil (Required)
• English (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person