FULL-TIME TELLER/BACKUP CSR

Department: Tellers

FLSA Status: Non-Exempt

Reports To: Head Teller

Job Summary:

The Full-Time Teller will manage deposits, withdrawals, and other financial interactions while providing excellent customer service for commercial and consumer accounts. The Backup CSR greets and assists customers by cross-selling services, performs a variety of account maintenance, opens Demand/Savings/CD/IRA accounts, orders checks/debit cards, assists customers with disputes, and allows tenants access to their Safe Deposit Box(es) as needed to assist or in the absence of the branch CSR.

Supervisory Responsibilities:

• None.

Teller Duties/Responsibilities:

• Conducts various banking transactions including cashing checks and accepting deposits.
• Issues bank cashier checks.
• Verifies important information including endorsements, dates, and identification, to cash or deposit checks and pay out funds.
• Records transactions into banking system, producing computer-generated receipts.
• Maintains proper currencies and coins in bank drawers.
• Balances all monies in cash drawer at the end of each business day.
• Calculates daily transactions using appropriate technology, which may include computers or adding machines.
• Demonstrates a helpful and friendly attitude.
• Identifies and capitalizes on opportunities to sell or promote new bank services.
• Maintains the teller area to ensure the safety of all negotiables and confidential records.
• Performs other related duties as assigned.

Backup CSR Duties/Responsibilities:

• Interviews customers to obtain information and explain available financial services such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit, Debit Cards, and other available products and services.
• Answers customer questions and investigates and corrects errors, following customer and establishment records.
• Obtains credit records from credit reporting agency
• Executes wire transfers of funds.

Required Skills/Abilities:

• Excellent verbal communication skills.
• Thorough understanding of customer service.
• Ability to remain friendly.
• Above average knowledge of fundamental mathematics.
• Ability to be trustworthy and act with integrity.
• Ability to remain calm and to minimize panic in the event of a robbery.

Education and Experience:

• High school diploma or equivalent required.
• Previous experience working directly with the public is preferred.

Physical Requirements:

• Must be able to perceive and interpret auditory and visual information to ensure safety and effective communication with customers, coworkers, and external contacts.
• Must be able to lift boxes of coin and bags of currency.
• May need to stand for long periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Monday-Wednesday: 8am-4:30pm, Thursday: 8am-12pm, Friday: 8am-5pm