Teller

This is an exciting opportunity to join our people-oriented branch operations team.; but first, here is a little bit about Elements Financial:

WE MAKE MONDAYS MORE ENJOYABLE.

There are many ways to describe the Elements culture: fun, meaningful, supportive, and full of opportunities. See here for more information - https://www.elements.org/careers/our-culture/

Today we serve the employees of 150+ organizations around the U.S. We currently rank among the top 3% of credit unions nationally with 100,000+ members. We have the resources, staff, and expertise to support our members with unparalleled service and leading-edge technology.

Now let's get into this exciting role!

Elements Financial is a Best Place to Work because our employees are empowered to Be the Expert, Live the Purpose, and Grow the Business. Our Purpose is to ***Empower Members to Achieve Financial Success.***The Teller is a detail‑oriented and member‑focused role responsible for delivering exceptional service while accurately and efficiently processing a wide range of financial transactions. As the face of the branch, the Teller plays a key role in creating positive member experiences and supporting the overall success of the branch.

You will learn how to be the expert to best serve our members:

• Provide friendly, professional service to members in-person, by phone, and through digital channels.
• Accurately handle member and non-member transactions.
• Balance cash, daily transactions, vault and ATM.
• Understand and ensure compliance, regulations and reporting.
• Assist with opening and/or closing the branch.
• Provide guidance and support on complex member inquiries, resolving escalated service issues with professionalism and empathy.
• Work operational Salesforce cases during periods of low branch activity, ensuring timely and accurate resolution of member requests.
• Maintain up-to-date knowledge of products, services, and technology tools to deliver exceptional support.
• Troubleshoot member online banking and digital service issues, providing clear guidance and solutions.

You will make a difference as you live out our purpose:

• Model exceptional service standards for both members and colleagues, consistently delivering positive experiences.
• Assist with teller transactions and support staffing needs at other branch locations or the call center as required.
• Participate in branch activities, table events, and community engagement opportunities to promote Elements Financial’s mission and values.
• Support a culture of respect, inclusion, and integrity in all interactions.

You will help grow the business:

• Actively identify and refer opportunities to bankers and other business partners, including Commercial, Wealth Management and Mortgage leads.
• Support promotions and campaigns by engaging members with transition statements designed to generate interest in speaking with a banker or partner.
• Utilize transition statements to uncover member needs and connect them with appropriate experts.
• Open new memberships and accounts in the absence of a banker, ensuring seamless member onboarding experience.
• Collaborate across branch and operations teams to identify member needs, support branch goals, and contribute to the credit union’s growth and long‑term success.
• Support the implementation of new products, services, and technology enhancements through feedback and training.

You will continue to grow professionally:

• Consistently commit to learning through professional networks and education.
• Engage in ongoing professional development through training, cross-functional projects, and industry learning opportunities.
• Share knowledge and best practices with team members to elevate overall branch performance.
• Seek feedback and coaching to continuously improve skills and expertise.
• Demonstrate adaptability and commitment to personal and professional growth.

Minimum Requirements:

• High School Diploma or Equivalent.
• Previous cash-handling or customer service experience preferred.
• Strong collaboration and communication skills.
• Ability to leverage skills, knowledge, and experience to invest in our community.
• Ability to foster an inclusive environment that promotes belonging.
• A focus on respect and excellent service to both external and internal (team) members.
• A proven track record of integrity with a demonstrated ability to build trust.

Additional bonus compensation is earned in this role.