Teller

Location: Various in NWI

Salary Classification: Non-Exempt/Full Time

Reports to: Branch Manager

Job Summary:

The Teller is responsible for providing exceptional service while processing a variety of financial transactions accurately and efficiently. This role is often the first point of contact for members and plays a critical role in delivering a positive member experience by addressing routine banking needs and connecting members with additional credit union resources.

Key Responsibilities:

• Greet members promptly and professionally, ensuring a welcoming experience.

• Process deposits, withdrawals, loan payments, and other member transactions accurately and efficiently.

• Verify cash totals at the beginning, middle and end of each shift and maintain a balanced cash drawer.

• Set an example of professionalism, behave with integrity, and contribute positively to the culture and brand of the organization.

• Refer members to Financial Services Representatives or Financial Services Officers as appropriate for credit products, new accounts, and other specialized services.

• May participate in light promotional goals with the opportunity for incentives (e.g., refer 5 credit products that fund to receive a performance-based incentive).

• Respond to member inquiries and resolve routine concerns or escalate as appropriate.

• Maintain compliance with all credit union policies, procedures, and regulatory requirements.

• Assist with ATM balancing, night deposit processing, and other daily branch tasks as assigned.

• Maintain the confidentiality of member and credit union information.

Qualifications:

• High school diploma or equivalent required.

• Previous cash handling or customer service experience preferred.

• Strong attention to detail and accuracy.

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment and adapt to change.

• Must successfully complete a probationary period, after which employee will be required to join the applicable teller union as a condition of employment.

• Management reserves the right to modify or update this job description at any time.