Teller

Purpose:

This position will deliver exceptional customer service while developing new customer relationships.

Duties and Functions:

• Greet customers when they enter the bank

• Accept deposits, loan payments, and process withdrawals

• Maintain an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary

• Use computers to record customers' transactions and to access or retrieve data.

• Balance cash drawer in accordance with Bank procedures at end of shift

• Cash checks and pay out money after verification of signatures and sufficient funds

• Assist customers in accessing safety deposit boxes

• Comply with all banking regulations, bank operations and security procedures

• Contribute to the fulfillment of the department and the company’s objectives and goals

• Maintain highest level of confidentiality with all information obtained

• Cross-sell bank products by ascertaining customer’s needs, answering inquiries, informing customers of new services and product promotions, and directing customers to appropriate branch representatives

• Represent the bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers

• Performs other related duties as assigned

Qualifications

Education:

• High school diploma or equivalent required
• College degree preferred

Experience:

• Previous teller or related experience preferred

Skills:

• Excellent customer service skills - attentiveness, tact and diplomacy in dealing with both customers and employees.
• Strong verbal and written communication skills.
• Active listening - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Detail oriented with a high degree of accuracy.
• Competence with computers, printers and computer applications such as email, teller applications, etc.·
• Competence with telephone skills, calculator and other office machinery
• Learning strategies - using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Critical thinking - ability to make sound decisions which may include on-the-spot decisions regarding customer transactions, bank policy and the bank’s exposure to loss or fraud
• Social Perceptiveness - capable of relating to individuals at all levels. As unique situations present themselves, the teller must be sensitive to the bank’s needs, customer and employee good will, and the bank’s public image.
• Mathematics – knowledge of arithmetic and its use in solving problems

Pay: From $12.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Employee assistance program
• Employee discount
• Opportunities for advancement

Physical Setting:

• Office

Application Question(s):

• Why do you want to be a teller and why should we choose you?

Education:

• High school or equivalent (Required)

Experience:

• Banking: 2 years (Preferred)
• Cash handling: 2 years (Required)

Work Location: In person