Teller

Job Title: Teller Department: Retail Reports to: Teller Supervisor FT/PT: Full-Time Exempt/Non-Exempt: Non-Exempt Job Location: Spencer, IA

Job Summary:

The Teller position is responsible for demonstrating excellent customer service in accordance with the bank's core values. This job requires the ability to deal effectively and tactfully with customers and other bank personnel in a positive friendly manner. Accurately and efficiently process transactions for bank customers including cashing checks, accepting deposits and withdrawals, loan, and credit card payments. This position provides flexible support as hours can vary from week to week.

Anticipated Schedule: Full time 34 to 38 hours a week

Duties:

Customer Service and Product Support

• Maintain the security and confidentiality of all customer information.
• Responsible to adhere to all policies and procedures established at Farmers Bank
• Responsible to adhere to all banking regulations.
• Assist in answering incoming phone calls and directing the calls to the appropriate employee to assist the customer.
• Daily process deposit bags and envelopes from the night drop vault.
• Process incoming mail transactions.
• Issue Farmers Bank cashiers checks, process credit card cash advances and redeem savings bonds.
• Perform balancing functions on Automatic Teller Machines.
• Maintain appropriate balancing record of responsible cash drawer and cash recycler and ensure the cash drawer limits are within the required guidelines.
• Assist customers in accessing safe deposit boxes.
• Handle multiple tasks in an accurate and timely manner.
• Ability to be flexible as hours may vary from week to week.
• Assist with any related tasks as requested, needed, or assigned.
• Participate in bank-sponsored events and training as required.

Other Duties:

• Have a working knowledge of bank products and services and cross sell when appropriate.
• Participate in outside civic activities that enhance the bank, personal growth, and the community.
• Responsible for loss prevention and security efforts per this position.
• Back-up/support all Tellers as needed.
• All other duties as assigned.

Education and Qualifications:

• Completion of a high school degree or equivalent to a high school degree.

Competencies:

Customer and Personal Service - Must understand the role of customer service in a community bank and financial services environment. Respond sensitively to the needs and priorities of the customer (both internal and external); recognize and take the appropriate action to meet their needs; cooperate in establishing an effective working relationship with customers to gain their respect and loyalty.

Company Image - Must possess a professional and positive company image.

Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Mathematics - Ability to add, subtract, multiply, and divide in all units of measure and ability to compute rate, ratio and percent is required.

Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Technical Skills - Requires a basic understanding of how to operate basic Microsoft PC software and be proficient in Word and Excel. Must be competent in internet usage and be able to use the PC to gather information from core systems. Solid understanding of electronic banking processes and terminologies is helpful. Possess good typing and written communication skills.

Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Administrative - Able to handle multiple tasks and meet required deadlines. This position requires strong organizational skills as well as good verbal and written communication skills. Must be a good listener and be able to follow directions. Must handle all customer and company information in a confidential manner. Be punctual in the job responsibilities.

Adaptability - Able to adjust quickly to different work situations; remain composed under pressure and in stressful situations. Must exercise independent judgment under moderate supervision.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee is regularly required to talk and hear. The employee is frequently required to stand and walk; sit; use hands to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

The employee must occasionally lift or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. This position is exposed to the potentially hazardous condition of a bank robbery. The employee receives detailed instructions and procedures to be followed which help minimize the risks involved in case of a robbery.