Teller

Job Title: Teller

Location: Auto Bank (Ashland, WI)

Reports To: Branch Manager

FLSA Exemption Status: Non-exempt

Last Updated: 5/27/2026

Job Summary:

· Accurately handle customers’ transactions including withdrawals, deposits, payments, and other transactions.

· Address customer inquiries and promote bank products and services.

· Maintain accurate records, balance cash drawers, and ensure a secure and efficient banking environment in adherence to NSB policies and procedures and state and federal regulations.

· Willingness to learn and ability to understand all products and services.

Duties/Responsibilities:

Cash Handling

• Balance cash for teller drawer
• Balance cash for vault
• Verify all cash coming in to and out of cash drawer
• Verify all coin using coin counting machine when necessary
• Receive and disburse foreign cash; accurately calculating exchange rate
• Prepare cash orders/shipment keeping cash limits in mind

Transaction Processing: Accurately process teller transaction through the Teller Capture program (including, but not limited to)

• Consumer and commercial deposits
• Check cashing
• Withdrawals
• Cash advances
• Loan payments/advances/payoffs
• Safe deposit box
• Bond redemption
• Canadian check processing
• Official check processing
• Close out accounts
• IRA transactions *
• Night drop/mail transaction processing
• Customer change orders

Customer Service: Provide exceptional customer service by addressing inquiries and answering questions regarding banks products and services.

• Acknowledge and greet customer
• Answering incoming telephone calls and email communications and direct to appropriate personnel for answers to only the most complex problems or inquiries.
• Completely follow through on all transactions, activities and communications.
• Promote all bank products and services
• Customer account reconciliation, upon request*
• Process customer check orders
• Process the following transactions: Stop Payments, holds, AFT/EFT*, WSUDs*, Sweeps*, Wires* (not included in the Main Lobby Teller line or Auto Bank)
• Complete fraud procedures
• Debit cards inquiries, including limit changes and disputes (start EFT error investigation report)
• Digital Banking: enrollment, alerts, Bill Pay, e-Statements, remote deposit, stop payments, transfers, Zelle, and other services
• Banno: support and unlock account*
• Open bank accounts for customers following account opening policies and procedures*
• Checking, Savings, CD, Safe Deposit Box
• Notarize documents, if licensed
• Records research for customers
• Complete file maintenance forms and update the core system

Operational: Performs other duties as assigned which may include but are not limited to:

• Follow security protocol for opening and closing bank
• Provide teller staffing coverage at other locations when needed
• Filing of documents, including account authorization forms*
• Shredding of confidential items
• Pick up and drop off mail at USPS
• Safe keeping agreement and night drop keys (all branches except Main Branch)
• Light housekeeping, maintenance, and seasonal decorating
• Bulletin board updates
• Clean and maintain equipment
• Software: banks specific database, excel, word, Outlook
• Follow retention schedule

Ashland Auto Bank Teller Additional Responsibilities:

• Balance and maintain ATM cash supply

Required Skills/Abilities:

• Solid problem-solving skills and decision-making skills to address challenges and make timely, informed decisions
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to prioritize tasks and to delegate them when appropriate.

Education and Experience:

• High school diploma, GED, or equivalent
• Experience working as a teller, retail sales, or customer service position preferred, but not required.

Physical Requirements:

Note: Never/Seldom = less than 15% of work time

Occasional = 15% - 49% of work time

Frequent = 50% - 74% of work time

Continuous = 75% - 100% of work time

• Frequent periods of walking and standing
• Occasional sitting at a desk
• Seldom movements of lifting, climbing, pushing/pulling of objects, and working in a confined space

*Denotes not applicable to Auto Bank

Pay: $16.00 - $19.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person