Teller

Provides teller services to include processing transactions such as deposits, withdrawals, and cashing checks. Retain and expand customer relationships, solicit new retail business from existing and prospective customers by offering bank products and services while maintaining service standards, transaction responsibilities, and providing sincere responsive customer service.  Must have bank teller experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

a. Assist customers with processing transactions, such as deposits, withdrawals, payments, cash checks and pay out money after verifying all information is validated and correct, that signatures/endorsements are correct, that written and numerical amounts agree, and that accounts have sufficient funds.

b. Identify and resolve transaction mistakes when debits and credits do not balance.

c. Identify and resolve complaints or account discrepancies and answer internal and external questions.

d. Track, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.

e. Maintain and balancing cash drawers and reconciling discrepancies.

f. Calculate daily transactions using computers, calculators, or adding machines.

g. Package cash and rolling coins to be stored in drawers or the bank vault.

h. Keep a clean, organized work area and a professional appearance.

i. Handle currency, transactions, and confidential information in a responsible manner.

j. Use software to track bank information and generate reports.

k. Follow all bank financial and security regulations and procedures.

l. Fill out paperwork/deposit and withdrawal slips.

m. Overseeing ATM deposits and withdrawals.

n. Answering the phones in a timely and professional manner.

o. Prepare and verify cashier's checks.

p. Explain, promote, or sell products or services tailored to meet the customer’s needs.

SKILLS AND QUALIFICATIONS:

a. Provide accurate and timely information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

b. Develop constructive and cooperative working relationships with others and maintaining them over time.

c. Interact with internal and external customer with professionalism, respect and grace.

d. Use computers and applications accurately and ethically.

e. Use relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

f. Analyzing information and evaluating results to choose the best solution and solve problems.

g. Representing the organization inside and outside of the workplace with professionalism.

h. Keep up to date by completing training in a timely manner and applying to your job.

i. Developing specific goals and plans to prioritize, organize, and accomplish your work.

j. Handle complaints, settling disputes, and resolving grievances and conflicts.

k. Encouraging and building mutual trust, respect, and cooperation among team members.

l. Use mathematics to solve problems and to maintain a balanced teller drawer.

m. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

n. Actively looking for ways to help internal and external customers.

o. Monitor/Assess performance of yourself. Search for learning/training opportunities to make improvements or to share knowledge.

p. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

q. Apply general rules to specific problems to produce answers that make sense.

r. Ability to stand for extended periods

s. Manual dexterity for counting currency and operating equipment

t. Clear verbal communication skills

u. Other duties as assigned.

KNOWLEDGE AND EXPERIENCE REQUIRED:

a. EDUCATION: High school education or equivalent required.

b. LICENSES OR CERTIFICATIONS REQUIRED: None.

c. RELATED WORK EXPERIENCE: At least one (1) year teller experience. Demonstrates both the ability and desire to perform the aforementioned tasks with proficiency.