Teller / CSR

Job Summary
Sanibel Captiva Community Bank is a locally owned and operated community bank servicing the Southwest Florida area, with total assets of over $1 billion. We are seeking a full-time Teller, for our Sanibel location. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will assist with inquiries, resolve issues, and ensure a positive customer experience while promoting our products and services. The ideal candidate will possess strong communication skills and a passion for helping others.

In this role you will:

Work directly with customers and other team members to provide exceptional customer service.

Identify customer needs and promote products the bank offers.

Must comply with bank policies and security procedures.

Duties

• Provide outstanding customer service by addressing inquiries and resolving issues promptly and professionally.
• Handle cash transactions accurately, ensuring proper cash management and adherence to banking protocols.
• Utilize relationship management skills to build rapport with customers, enhancing their overall experience.
• Implement fraud prevention detection measures to safeguard customer accounts.
• Maintain accurate records of customer interactions using customer relationship management software.
• Conduct retail math calculations as needed to assist customers with transactions.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience

• Previous Teller Experience a plus.
• Familiarity with cash handling procedures and retail math is essential.
• Experience in relationship management and customer relationship management systems is a plus.
• Knowledge of fraud prevention detection techniques is advantageous.

Must be detail oriented, organized, possess the ability to multi-task and have excellent written and verbal communication skills.