Teller / Customer Service

Job Overview
Join our dynamic team as a Floating Teller, where your enthusiasm and dedication will drive exceptional banking experiences. We are seeking a professional, dedicated and enthusiastic Teller to join our team. In this role, you will be the first point of contact for our members, providing exceptional service and support in a fast-paced environment. Your primary responsibilities will include assisting members with inquiries, processing transactions, and ensuring a positive experience that fosters long-term relationships. The ideal candidate will possess strong communication skills, accuracy in cash recording, punctuality and professionalism.

Duties

• Handle daily cash transactions with accuracy, including deposits, withdrawals, debits & credits, and cash management tasks using banking software and 10 key typing skills.
• Provide outstanding customer service by greeting clients warmly, answering inquiries, and guiding them through various banking products and services.
• Promote financial sales through upselling opportunities such as savings accounts, loans, and other financial services to meet customer needs.
• Assist customers with loan origination processes and loan processing to support their financial goals while ensuring compliance with fraud prevention and detection protocols.
• Manage customer relationships by maintaining accurate records of interactions, identifying opportunities for relationship management, and ensuring customer satisfaction.
• Detect and prevent fraud by monitoring transactions for suspicious activity and adhering to security procedures.
• Support retail math calculations for cash handling, balancing tills at shift end, and ensuring accurate debit & credit processing.

Qualifications

• Strong customer service skills with a positive attitude and excellent communication abilities.
• Basic math proficiency including retail math skills necessary for cash handling and balancing accounts.
• Experience or familiarity with financial software systems is preferred.
• Knowledge of banking operations such as cashiering, cash handling, debits & credits, and cash management is highly desirable.
• Ability to perform 10 key typing efficiently while maintaining attention to detail.
• Demonstrated interest in financial sales, relationship management, or retail banking is a plus.
• Prior experience in retail math or cashier roles will be advantageous but is not mandatory; training will be provided for the right candidate.

Pay: $17.00 - $17.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Willingness to travel:

• 25% (Preferred)

Work Location: In person