Temporary Associate Executive, A&E (3 months)

Institution: Khoo Teck Puat Hospital

Family Group: Administration

To assist with daily administrative tasks. To facilitate patient flow processes and address feedback received to enhance patient experience

Data Management Role

• Assist with collation and generation of official and ad-hoc reports in a timely manner.

• Assist with ordering of items including consumables, stationeries, budgeted and adhoc items.

• Assist with activities that help maintain and improve cleanliness and tidiness.

• Prepare and assist with induction activities of new staff supporting the operations team.

• Support nursing administrative tasks as requested.

Urgent Referrals (<5 days)

• Ensure patients with urgent referrals are followed up with in a timely manner.

• Ensure various systems (e.g. EPIC) are in optimal working condition through review of system enhancement and troubleshooting of system issues.

Billing Errors

• Rectify billing errors within 3 days.

• Escalate Information Technology-related errors accordingly

Feedback Management

• To coordinate response within the department with target to resolve feedback in patient feedback management.

• To coordinate on settlement of patients with discharge issues with nursing and medical social workers.

GENERAL

• To support corporate activities and community projects.

• Take on additional responsibilities or tasks as assigned.

EDUCATION, TRAINING AND EXPERIENCE

• Minimum Diploma Holder
• Relevant working experience is preferred
• Good communication and interpersonal skills
• Possess positive attitude, initiative and keenness to learn
• Proficiency in Microsoft office and knowledge of statistics