Temporary Back Office Customer Experience Associate (email & chat/text)

We are seeking an energetic, empathetic, and detail oriented customer advocate who is passionate about delivering exceptional customer service. As a temporary Customer Experience Associate, you will be responsible for day-to-day interactions with our customers over email and text.

Primary Responsibilities:

• Respond to customer comments and questions over email and text
• Maintain constant communication with our Customer Service Manager to identify customer pain points.
• Collaborate with customer service colleagues to identify and track issues & trends to improve the customer experience.

Qualifications:

• To live within Guadalajara's Metropolitan Zone
• C1 in written and verbal English
• 1-3 years of experience in a customer service role at an e-commerce company, start-up and subscription experience is a plus
• Experience in the call center industry preferable in emails
• The ability to work evenings and weekends is highly preferred

We Offer:

• 16,000MXN gross
• Food vouchers
• Law benefits
• Major Health Care Insurance
• Savings Fund

Tipo de puesto: Tiempo completo

Sueldo: $16,000.00 al mes

Beneficios:

• Descuentos y precios preferenciales
• Programa de referidos
• Seguro de gastos médicos mayores
• Trabajo desde casa

Pregunta(s) de postulación:

• Vives Actualmente en la Zona Metropolitana de Guadalajara?

Idioma:

• Inglés (Obligatorio)

Lugar de trabajo: remoto híbrido en 45110, Villa la Cima, Jal.