Temporary Coordinator, Ticket Operations

Title: Temporary Coordinator, Ticket Operations

Industry: Sports, Entertainment & Live Events

Location: New York, NY

Duration: 12-month assignment

Responsibilities

• Support ticket request intake, tracking, documentation, stakeholder correspondence, reporting, and invoice processing for Ticket Operations.
• Manage digital ticket transfers, manifests, seating charts, credential lists, guest lists, inventory tracking, distribution lists, and fulfillment records.
• Fulfill ticket requests for sports, VIP programs, employees, clients, partners, and special events with accuracy and discretion.
• Support ticketing platforms, internal request processes, guest communications, user troubleshooting, and coordination with internal teams, vendors, venues, leagues, agencies, and stakeholders.
• Provide onsite and post-event support, including event preparation, check-in assistance, issue escalation, reconciliation, and event file closeout while managing shifting priorities.

Requirements

• At least 1 year of experience in ticketing operations or a related field, including familiarity with ticketing-platform backends such as SeatGeek and Ticketmaster.
• Strong administrative accuracy, organization, follow-through, attention to detail, and ability to manage multiple time-sensitive requests in a fast-paced environment.
• Proficiency in Microsoft Excel, Word, Outlook, PowerPoint, and SharePoint, along with ticketing systems, inventory trackers, request forms, databases, and operational platforms.
• Professional written and verbal communication skills; ability to handle confidential information discreetly and work independently and collaboratively with internal and external stakeholders.
• Bachelor’s degree or equivalent experience in Marketing, Business, Sports Management, Communications, Hospitality, or a related field; flexibility to work nights, weekends, holidays, and onsite events as required.

Skills

• Ticket Operations
• Ticketing Platforms
• SeatGeek
• Ticketmaster
• Event Coordination
• Inventory Tracking
• Guest Services
• Digital Ticket Transfers
• Microsoft Excel
• Stakeholder Communication

Hourly rate is commensurate with experience and is an estimated range provided by WorkGenius.

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