Temporary EG SV - Customer Service Coordinator

Delivers the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd.

• Owns and manages the customer experience of delegated customers booking/documentation/import process.

• Directly focuses on customer needs and proactively works for customer satisfaction.

• Handles all possible problems and guides for solution.

• Manage and monitor the end-to-end booking process.

• Provide a value add to the customers through effective business solutions by having good business knowledge/process understanding.

• Maintaining a customer-centric approach reduces errors and prevents repetition of errors.

• Coordinate with stakeholders to manage booking documentation/import processes.

• Ensures that any and all documentation required for a shipment is received in a timely manner.

• Updates bookings when necessary and notifies all affected parties of changes.

• Directly focuses on customer needs and proactively works for customer satisfaction.

• Maintain effective and proactive communication.

• Execute reports or other tasks assigned by Team Leader/Manager.

• Comply to specific company SOPs and monitor respective KPIs.

• Corresponds with world-wide offices to track shipments.

• Enthusiasm and team spirit.

• Customer orientation and service mentality.

• Communicative and ability to take initiative.

• Knowledge of MS Office.

• No military obligation for male candidates.

• Good command of written and spoken English and Arabic.

• Turkish language proficiency is preferred.