Temporary - Executive (Front Desk and Care Services)

Company description:

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and the Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore

Job description:

Job Description At NUS, we value the health and wellbeing of our staff. We aim to facilitate people's journey towards a state of complete physical, mental and social wellbeing, where we realise our own potential and can contribute meaningfully to our work and communities. Together, we can help our people to stay healthy and meaningfully engaged.
The Health & Wellbeing (Office of the President) is responsible for the innovation, implementation and evaluation of health & wellbeing programmes and initiatives which support the general NUS population, as well as specific employees who are exposed to acute mentally stressful events. You will work with a team that is dynamic, fun, and most of all, passionate about supporting the health and wellbeing of our people. The team believes in creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Here at HWB, we believe in being respectful, practising compassion, embracing growth and embodying authenticity.
The NUS Care Unit (NCU) provides trauma-informed care to NUS staff and students who have experienced sexual misconduct, and advances campus wellbeing through prevention, response, and education. We are seeking an executive to support the NUS Care Unit's front-desk, client service and administrative operations. The incumbent will serve as the first point of contact for clients reaching out through walk-in, telephone, email, confidential form and helpline channels. The role includes greeting walk-in clients, managing enquiries, arranging same-day consultations with on-duty Care Managers where required, and supporting the Unit's case management system. Key Responsibilities
Front-Desk and Client Services

• Attend to walk-in clients, telephone calls, emails and enquiries in a professional, empathetic and confidential manner.
• Schedule client appointments and arrange same-day consultations with on-duty Care Managers where required.
• Provide accurate information on NUS Care Unit services, programmes and support channels.
• Manage front-desk interactions and visitor flow with discretion to ensure client identities, privacy and confidentiality are protected.
• Channel enquiries received through walk-in services, confidential forms, helpline and email to the appropriate Care Managers within the same day. Administrative and Operational Support
• Support the smooth day-to-day administration and operations of the Unit.
• Manage Unit communications, correspondence and stakeholder coordination in a timely and professional manner.
• Provide administrative support to the team Finance, Programme and Unit Support
• Assist with finance and administrative matters, including expense claims, payment records and invoice processing.
• Support programmes and outreach efforts to raise awareness of sexual misconduct.
• Assist with unit-level initiatives, reporting and operational needs.
• Perform other duties as assigned. Qualifications

Diploma or Bachelor's degree in any discipline. Qualifications in Social Work, Counselling, Psychology or a related field would be advantageous.

• Minimum 2 years of relevant experience in front-desk operations, client service, administration or service coordination.
• Experience in an education, healthcare, social service, counselling support or confidential client-facing environment would be advantageous.
• Strong interpersonal, empathy and communication skills, both written and verbal.
• Confident in engaging students, staff, faculty and senior stakeholders.
• Proficient in Microsoft Office, particularly Word and Excel.
• Comfortable using administrative systems.