Temporary Front Desk Assistant, OTS

Tyler Junior College gives equal consideration to all applicants for admission, employment and participation in its programs and activities without regard to race, color, religion, national origin, gender, gender identity, gender expression, sexual orientation, age, marital status, disability, veteran status or limited English proficiency (LEP).

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

All positions are on-site, located in Tyler, Texas, unless otherwise stated in the job posting.

ABOUT

The Front Desk Assistant serves as the first point of contact for the Office of Technology Services, providing exceptional customer service to students, employees, and visitors. This position is responsible for greeting and directing customers, answering and routing incoming calls, maintaining front desk operations, monitoring office supply inventory, and assisting with the overall organization and professionalism of the office environment.

This temporary assignment is expected to conclude in March 2027. The assignment may be extended or shortened based on organizational needs. Employment in this temporary assignment does not create an expectation of continued employment beyond the assignment period.

WHAT YOU WILL DO

• Greet internal and external customers and direct them to the appropriate IT resource
• Direct calls that come into the main OTS phone number
• Keep track of needed supplies (paper, toner, pens, etc.)
• Maintain organization of the front desk
• Report any concerns to the Chief Information Officer (CIO)

COMPETENCIES

Knowledge, Skills, and Abilities

Collaboration/Teamwork, Computer Software Skills, Customer Service, Interpersonal Skills, Multitasking, Written Communication, Organizational Skills, Problem-solving, Time Management, Typing/Word Processing

SUPERVISORY RESPONSIBILITIES

Individual Contributor

Work Environment: Work is rarely required outside of normal business hours

Physical Demands: Sitting, walking, standing; may require lifting, carrying, pushing, or moving items that weigh 10 pounds or more,

Travel Required: No

If travel is required, the candidate must have and maintain a current, valid Texas driver’s license and an acceptable driving record.

WHO YOU ARE

Required Education

High School Diploma or equivalent

Required Experience

One year of experience in an administrative support role or related experience

ADDITIONAL INFORMATION

EXPECTATIONS

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• Will have contact – in person, by email, or by phone – with staff, students, and the general public.
• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
• Regular and punctual attendance is an essential function of each employee.

NOTE: With or without reasonable accommodation, the individual in this position must possess the competencies and must be able to perform the essential functions and duties of the job as described above - including essential tasks requiring specific physical demands.

This is a security-sensitive position. Candidates will be subject to a criminal background check.