Temporary Helpdesk Assistant

Optimi is looking for dedicated and customer-orientated individuals to join the Client Engagement team as Helpdesk Assistants. The ideal candidates should be deadline-driven with strong solution development abilities and excellent communication skills and can analyse and resolve queries.

REQUIREMENTS

• Certificate in Client Support or similar.
• Grade 12
• Computer literacy: MS Suite (Word, Excel).
• Computer literacy: ZohoDesk or similar advantageous
• Fluent in Afrikaans & English (written and verbal) and one other official South African language.

DUTIES

• Respond to client queries timeously and effectively.
• Answer all inbound calls timeously.
• Provide clients with accurate and concise feedback.
• Provide step by step assistance.
• Adhere to client support schedule and break schedule.
• Troubleshooting of platforms.
• Assign tickets where applicable in line with relevant teams, categories and requirements.
• Remain current with all system information, changes, and updates.
• Assist collegues with work overflow.

This position is based in Centurion.

Should you not receive a call from us in 14 days, please consider your application unsuccessful.