Temporary IT Operations & Systems Engineer

Are you an experienced IT professional who enjoys solving problems, supporting people and keeping technology running smoothly?

St Richard’s Hospice is looking for a Temporary IT Operations & Systems Engineer to join our IT team for six months. You’ll play an important role in maintaining reliable IT services that support our colleagues and the vital work of the hospice.

What you’ll be doing

This is a hands-on, varied role where you’ll provide 1st and 2nd line technical support and help keep our IT environment stable and secure.

You’ll:

• Be a key point of contact for IT queries, providing responsive and professional support.
• Diagnose and resolve desktop, network, telecoms and data systems issues.
• Manage and prioritise service desk requests and incidents.
• Monitor systems, alerts and performance, escalating issues when needed.
• Work with third-party IT suppliers and support partners.
• Support IT improvements, projects and the introduction of new technologies.
• Help maintain system resilience, availability and business continuity.
• Provide users with guidance and training to improve their IT confidence.
• Maintain clear documentation and share knowledge across the IT team.

The role is primarily based at St Richard’s Hospice in Worcester, with some travel to other hospice and community locations, therefore a driving licence and access to your own vehicle are essential. The role also includes scheduled on-call duties and occasional out-of-hours work.

What we’re looking for

You’ll bring:

• Strong experience providing IT support in a busy environment.
• Excellent troubleshooting and problem-solving skills.
• Good knowledge of IT applications, networks, hardware and IT operations.
• Excellent communication and customer service skills.
• The ability to prioritise, work under pressure and use your initiative.
• Experience working with third-party suppliers and technical support providers.
• A collaborative approach and a genuine commitment to going the extra mile for users.

Experience with Microsoft Office, Atlassian Jira, VOIP/telephony and cloud technologies such as Microsoft Azure or AWS would be beneficial. ITIL knowledge or certification is also desirable.

Interview date: Fleixble

Pay: £37,587.00 per year

Work Location: In person