Temporary Member Service Representative- Ithaca, NY

Who We Are We're in the business of people helping people, and you can help us make an impact on our members’ lives and in your community. Whether it’s helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time – you have an impact on their lives just by working here, no matter what your position may be.

Work with us – and be part of something bigger than banking.

About the Position: Visions Federal Credit Union is looking for Temporary Member Service Representatives to join our branch team in Elmira, NY. In this frontline role, you’ll help create a positive member experience by assisting with everyday transactions, providing friendly and professional service, and supporting members with accuracy, care, and attention to detail. This is a temporary position expected to run through the end of December/January, with the exact end date based on business needs. Position Type: Temporary, full-time, 40 hours per week. Regular shifts include Monday through Friday, 8:30 a.m. to 5:30 p.m., with rotating Saturday shifts from 8:30 a.m. to 12:30 p.m. This is a temporary position expected to run through the end of December/January, with the exact end date based on business needs. Compensation: $17.30 per hour

Location: On-site at our Ithaca Branch located at , coverage at our Spencer & Corland Branches as needed.

Ithaca, Spencer, Cortland

At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration-related support for this position. What You’ll Do

• Deliver friendly, professional service while assisting members with routine transactions and account-related needs.
• Process transactions accurately and efficiently while maintaining confidentiality and following established procedures.
• Create a welcoming, member-centered experience that reflects Visions’ commitment to service.
• Communicate clearly, answer questions, and help connect members with appropriate resources or support.
• Maintain attention to detail while balancing service, accuracy, and efficiency in a fast-paced branch environment.

What We’re Looking For

• High school diploma or equivalent experience.
• Previous teller, cash handling, customer service, or member service experience is a plus.
• Comfort using Microsoft Office programs and standard office equipment.
• Strong communication, interpersonal, and service skills.
• Ability to stay organized, manage time effectively, and adapt to changing priorities.
• Attention to detail and the ability to perform basic math functions.
• Commitment to following credit union policies, procedures, and applicable state and federal requirements.

MISSION AND VALUES Our mission is to MAKE VISIONS MATTER.

• To our members, we will provide value and relevance.
• To our employees, we will be a premier organization and provide opportunities for career advancement.
• To our community, we will be a leader and provide a positive impact.

At Visions, we’re an organization with Integrity that builds Community , provides exceptional Service to all, and continually strives to earn your Trust .

We make Visions matter. You can, too. #ClaimYourSeat Learn More! Click a Link To Learn About

• Visions FCU
• Employee culture
• Community giveback

If you have any questions, please contact the Talent Team directly at 800.242.2120, ext. 10501 or by emailing us at [email protected] .