Temporary Operations Executive (3 Months)

Key Roles & Responsibilities

1. Order Processing & Administration

• Process and coordinate retail outlet orders accurately and within required timelines.
• Perform order entry, amendments and other operational transactions in relevant systems.
• Verify order details, quantities, pricing and supporting information before submission.
• Follow up on outstanding, delayed or incomplete orders.
• Maintain proper documentation and records for operational transactions.

2. Data Entry & Data Management

• Perform accurate and timely data entry into Excel, SAP or other company systems.
• Maintain and update operational trackers, product information, pricing, order records and outlet-related data.
• Check information for accuracy and identify missing or incorrect data.
• Ensure operational records and files are properly organized and maintained.
• Assist with updating master data and other administrative records where required.

3. Retail Outlet Support

• Provide day-to-day operational support to retail outlets.
• Coordinate and follow up on outlet requests relating to orders, stock, pricing, promotions and other operational matters.
• Assist outlets in resolving operational issues by coordinating with the relevant internal teams.
• Track outstanding outlet requests and ensure timely follow-up and closure.
• Escalate urgent or unresolved issues to the relevant manager.

4. Coordination & Follow-Up

• Coordinate with Retail Operations, Supply Chain, Warehouse, Procurement, Finance, IT, Marketing and other departments where required.
• Follow up on action items to ensure agreed timelines are met.
• Support communication between the head office and retail outlets.
• Assist in coordinating promotional activities, product launches, stock movements and other retail initiatives.
• Ensure information and instructions are communicated clearly to relevant stakeholders.

5. General Operations Support

• Assist the Retail Operations team with administrative and operational tasks.
• Maintain operational trackers and follow up on outstanding action items.
• Support preparation and consolidation of operational reports and documents.
• Assist with filing, documentation and record keeping.
• Support projects and retail initiatives where required.
• Perform other ad-hoc duties and assignments as required by the Retail Operations team.

Requirements

• Diploma or equivalent qualification in Business Administration, Operations, Retail Management or a related discipline.
• Previous experience in operations, administration, retail support, order processing or data entry is preferred.
• Proficient in Microsoft Excel, Word and PowerPoint.
• Experience with SAP or ERP systems will be an advantage.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Able to manage multiple tasks and follow up independently.
• Good communication and coordination skills.
• Responsible, proactive and able to work in a fast-paced retail environment.
• Able to commit to the full 3-month contract period.