Temporary Product Program Assistant

Pay Rate: $17/hour Temp Product Program Assistant Department: Product Program

Classification: Non-Exempt

Reports to: Vice President of Operations

Mission : Girl Scouting builds girls of courage, confidence, and character, who make the world a better place.

Purpose : The Temporary Product Program Assistant provides operational and administrative support for the council's product programs, helping ensure accurate data management, strong customer service, successful program execution, and positive volunteer experiences. Working closely with the Product Program team, this role supports key seasonal initiatives, product distribution, volunteer support, and program operations while contributing to the overall success of the Fall Product and Girl Scout Cookie Programs.

This position directly supports the Girl Scout mission by contributing to an engaging participant experience, responsive customer support, and successful product program outcomes.

This temporary position is expected to work 20-40 hours per week, with hours varying based on seasonal business needs. Evening and weekend hours may be required. The role is anticipated to continue through mid-June, with the possibility of extension.

A Day In The Life… (Essential Functions) Customer Support and Volunteer Assistance

• Provide exceptional customer service and serve as a point of contact for volunteers, caregivers, and staff regarding Product Program questions.
• Respond to inquiries through phone, email, and other communication channels while ensuring timely follow-up.
• Assist in resolving program issues and escalating concerns when appropriate.

Data Management and Program Administration

• Maintain accurate records across department databases and systems.
• Complete participant uploads and data entry for Fall Product and Girl Scout Cookie Programs.
• Run reports and perform quality assurance reviews to support program accuracy.
• Assist with reward entry, reporting, and other program administrative tasks as assigned.

Program Operations Support

• Assist with implementation and execution of the Fall Product and Girl Scout Cookie Programs.
• Support volunteer training, meetings, and program events both in-person and virtually.
• Review program materials and communications for accuracy and consistency.
• Update communication templates and internal resources as assigned.
• Identify opportunities for process improvement and operational efficiencies.
• Work collaboratively with Product Program team members and cross-functional departments.
• Contribute to achieving council goals and organizational initiatives.
• Perform other duties as assigned.

The Fine Print (Qualifications)

• High School Diploma or GED.
• Experience in a non-profit and/or volunteer-driven environment preferred.
• Strong written, verbal, and interpersonal communication skills, with the ability to convey complex information clearly across multiple channels (email, text, phone, and in-person).
• Customer-focused and solutions-oriented, with a commitment to delivering responsive, high-quality support.
• Highly organized with strong time management, prioritization, and attention to detail.
• Demonstrated problem-solving skills with the ability to adapt to changing priorities.
• Proven ability to collaborate cross-functionally and build strong working relationships.
• Sound judgment and business acumen, balancing operational execution with organizational goals.
• Alignment with and support of Girl Scouts of Greater Iowa’s culture and values.
• Proficiency with Microsoft Office and comfort navigating CRM systems, project management tools, databases, and other program tools.
• Ability to quickly learn and effectively utilize new technologies.
• Ability to provide customer support via phone, email, text, and in-person interactions.
• Work schedule, including hybrid opportunities, will vary based on business needs.

Additional Eligibility Qualifications And Requirements

• Must uphold and support Girl Scouts of Greater Iowa’s commitment to diversity, equity, and inclusion as outlined in our Employee Handbook.
• Must always maintain annual or lifetime membership in Girl Scouts.
• Strong supporter of Girl Scouts of Greater Iowa’s desired culture.
• Must possess a valid driver’s license and liability insurance.
• Every three years, successful completion of a criminal background check and driving check.
• Flexibility is key. We’ll need you to work weekends and evenings as needed.

Your Surroundings

• Generally, climate-controlled office conditions.
• 4-5 months of the year assisting with needs at our cupboard locations, physical cookie movement, and volunteer training, including working from a warehouse or other offsite locations.
• Up to 20% travel within the council includes visits to all council offices, cookie cupboards, staff meetings and training opportunities, special events, as well as out of state to relevant conferences.