TEMPORARY PROGRAM MANAGER

QUALIFICATIONS:

College or Bachelor’s degree in human services or a related discipline. Training and/or certification in CPI (Crisis Prevention) and SMG (Safe Management Group’s Crisis Prevention), Conflict Management, Leadership, Disability Studies, Applied Behavioural Analysis an asset. Minimum of five to seven years of related experience in a supervisory/management capacity, including experience coordinating, scheduling and supporting organizational activities and projects. Knowledge of administering a Collective Bargaining Agreement. Strong knowledge in behavioural/developmental services.

JOB SUMMARY:

The Program Manager of Specialized Services is accountable for providing leadership, support, and oversight for the day-to-day operations for one or more residential locations that support youth and adults with complex behavioural needs, operated by Community Living Toronto under the Specialized Resource Home model. Responsibilities include planning and development of programs in their portfolio adhering and promoting the use of bio/psycho/social model of support, while monitoring and adhering to all levels of fiscal management. Manages a team of program supervisors within a 24/7 work environment, providing direction, assigning work tasks and projects, and ensuring staff perform optimally in accordance with their job description. Ensures the goals and objectives of the organization are met and that services and supports meet the highest professional standards, respect the dignity and rights of the people served, and meet the needs of all stakeholders including the individuals served, their families, government ministries, funders and community partners. Responds to escalated inquiries, requests, and/or concerns in a timely manner to mitigate the risk of harming the associations reputation. Collaborates/partners with key stakeholders including government officials, healthcare and other service professionals, and personnel within Community Living Toronto and other organizations. The Program Manager of Specialized Services needs to have an understanding of the complexities working in a multidisciplinary leadership team with an understanding of Autism Spectrum Disorder, Behaviour support plans, clinical supports, Licensing and QAM requirements.

RESPONSIBILITIES:

Program Operations

• Manages the day-to-day operations of one or more programs under the SRH model, ensuring sufficient staff coverage, maximizing operational effectiveness, and ensuring the execution of organizational policies and procedures.
• Ensures supports to individuals are aligned with person directed plans and Plans of Care, respectful of their dignity, rights and well-being and promote safe and healthy environments; adapts to the changing and increasingly complex needs of the individuals served by the organization (i.e., mental health, autism) and ensures staff and supports are aligned to meet the changing needs.
• Financial Management
• Identifies and evaluates financial needs for input into budgets on a per program basis; monitors, tracks, and reconciles program expenditures of all assigned cost centres to ensure effective use of all resources and fiscal accountability; exercises signing authority within prescribed organizational limits; authorizes expenditures and takes action to resolve problems or anomalies.
• Completes payroll for staff under their supervision; works closely with finance and human resources to address and correct any concerns.

Staffing, Training, and DevelopmentPerformance ManagementProgram Administration

• Manages full cycle of recruitment and selection process including proactively identifying recruitment needs, screening, interviewing, hiring, onboarding and training of supervisory staff within areas of responsibility to ensure licensing requirements are met.
• Provides ongoing feedback, guidance, and functional advice to supervisory staff concerning their performance at regular intervals and through annual performance appraisals.
• Maintains appropriate schedules for each area of responsibility based on support needs and per diem budget requirements, adjusts schedules as required by changing circumstances, filling in for staffing gaps as needed.

Pay: $78,562.00-$91,646.00 per year

Benefits:

• Dental care
• Paid time off

Work Location: In person