Temporary Receptionist (12 Months)

Job Reference Number: ZCCM-106

Department: Human Resource & Admin

Business Unit Industry: Human Resources

Job Type: Temp

Positions Available: 1

Salary: Market Related

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Customer

To achieve the ZCCM – IH business objectives, through the development and implementation of a human resource strategy that facilitates the identification, attraction, development, and retention of competent talent, while also safeguarding the organizations legal and ethical responsibilities in relation to its employees.

Job Description JOB PURPOSE To provide excellent customer service to visitors, clients, and staff by greeting and assisting them with professionalism and courtesy. This role also involves various administrative tasks and office support.

Key Responsibilities 1.1 Welcome visitors and ensure a positive first impression of the company. Direct them to the appropriate person or department.

1.2 Answer and route incoming calls to the correct individuals or departments. Take messages and provide information to callers as needed.

1.3 Maintain a visitor log, issue visitor badges, and ensure security protocols are followed for all visitors.

1.4 Assist in scheduling appointments, meetings, and conference rooms for staff and clients.

1.5 Monitor and respond to general email inquiries and forward messages to relevant parties.

1.6 Sort and distribute incoming mail, prepare outgoing mail, and coordinate courier services as necessary.

1.7 Assist with various administrative tasks, including data entry, filing, photocopying, and document preparation.

1.8 Provide exceptional customer service to clients, visitors, and staff by addressing inquiries and requests promptly and professionally.

1.9 Assist in preparing meeting materials, setting up conference rooms, and providing logistical support for meetings in the absence of Office Assistant.

1.10 Ensure the reception area is clean, organized, and presentable always. Report any maintenance issues promptly.

1.11 Accurately enter and update data in spreadsheets or databases as required.

1.12 Handle sensitive information and documents with discretion and maintain strict confidentiality.

1.13 Any other duties as assigned to you from time to time such as Office Assistant duties in the absence of the incumbent to monitor cleanliness of office spaces, maintain boardrooms, supervisor cleaning etc

Job Requirements QUALIFICATIONS, KNOWLEDGE AND SKILLS: Minimum level of academic qualifications required to perform effectively in the role. GCE or Equivalent with Credits or Better in Five Subjects, Mathematics and English Included

Diploma or equivalent Professional qualification in the related field

Minimum level of professional qualification required to perform effectively in the role Skills And Competencies

• Technical

Basic Computer skills

• Functional
• Behavioural

Customer service

Attention to Detail

Initiative

Relevant Experience Required Minimum number of months or years of experience the jobholder is required to have to be appointed to the position. Not less than 2 Years Work Experience in a busy and complex work environment experience in a similar Position