Temporary Records Coordinator

Role Purpose

This role is working within the team at Compass CHC that provide services to support customers in their fight for entitlement to NHS funding. The company are committed to providing exceptional value and service to its customers.

Reporting to the Coordination Team Manager, this is a fast-paced business, and the position offers the opportunity to undertake a demanding role.

The Records Coordinator plays a vital role in supporting investigations by ensuring timely and accurate retrieval of records from external providers including care homes, GP practices, and hospitals. The role is primarily telephone-based and requires a confident communicator who can manage high volumes of outbound contact and handle objections professionally.

www.compasschc.co.uk

Principal Accountabilities

• Proactively contact care homes, GP surgeries, and hospitals to request and follow up on required records. ·
• Maintain accurate logs of contact attempts, responses, and outcomes.
• Escalate delays or refusals to the appropriate internal teams.
• Liaise with internal stakeholders to clarify record requirements and priorities.
• Meet daily and weekly targets for volume and turnaround time.

Essential Competencies

• Excellent telephone manner with the ability to communicate clearly and professionally.
• Strong objection handling and negotiation skills.
• High attention to detail and accuracy in record-keeping.
• Time management and ability to work under pressure.
• Resilience and persistence in following up with external contacts.
• Team collaboration and willingness to support colleagues as needed.

Preferred Skills

• Previous experience in a records, administration, or customer service role.
• Familiarity with healthcare settings or terminology.
• Experience using CRM or case management systems.
• Understanding of data protection and confidentiality principles.
• Ability to adapt communication style to different audiences.

Temporary, full-time working pattern: Mon-Fri, 9am-5.15pm (36.25 hrs per week)

Pay: £25,000.00-£25,500.00 per year

Work Location: Remote