Temporary Retail Operations Supervisor - ELEMENTS

Classification Information

Position/Classification Title

Update

Classification Type

SHRA

Position required to work during periods of adverse weather or other emergencies:

Minimum Experience/Education

Preferred Years Experience, Skills, Training, Education

Minimum Experience/Education
High school diploma or equivalency or equivalent retail work experience.

One-year of retail work experience.

Excellent interpersonal and communication skills, strong planning and organizational skills with attention to detail and accuracy.

Ability to supervise the work of others and willingness to work flexible schedule.

Ability to demonstrate strong leadership and supervisory skills.

Must possess excellent customer service skill.

Must be highly organized, self-motivated, and dependable.

Must have the ability to thrive in a fast-paced retail environment while maintaining attention to detail.

Must exhibit strong problem-solving skills and sound judgment.

Must be able to foster a positive team culture that emphasizes accountability, collaboration, and customer focus.

Must be able to demonstrate a commitment to operational excellence and continuous improvement.

Must possess basic computer skills and ability to operate POS system.

Preferred Experience/Education
Attainment of Associate’s degree or higher level of education or equivalent relevant experience.

Five years of retail work experience including three years in a supervisor role.

Essential Duties and Responsibilities

Responsibilities include, but are not limited to:

• Supervising and directing the activities of student, temporary, and part-time employees.
• Providing day-to-day leadership, coaching, and guidance to staff to support operational excellence and customer satisfaction.
• Assisting with employee onboarding, training, scheduling, and performance feedback.
• Serving as the operational lead during assigned shifts and assisting with decision-making in the absence of management.
• Ensuring compliance with university policies, procedures, safety standards, and operational guidelines.
• Delivering exceptional customer service and resolving customer concerns in a professional and timely manner.
• Supporting sales growth through effective merchandising, product placement, and customer engagement.
• Assisting in the monitoring of store expenses and operational efficiencies.
• Maintaining appropriate inventory levels through receiving, stocking, replenishment, and inventory control processes.
• Ensuring the successful execution of promotions, special events, and store initiatives.
• Assisting with opening and closing procedures, daily deposits, and safeguarding university assets.
• Supporting the achievement of store goals, objectives, and key performance indicators.

Required License or Certification

Position Overview

Primary Purpose of Position

Reporting to the Store Manager or Assistant Manager, this temporary position provides operational leadership and supervision during periods of increased business demand, staffing transitions, special projects, or temporary vacancies. The Operations Supervisor will help ensure continuity of operations while maintaining a high standard of customer service and employee engagement. This position will provide supervision to individuals in temporary and student appointments.

Primary Function of Organizational Unit

Campus Enterprises is a visible support unit on the campus providing essential services to students, faculty, staff, parents and visitors. Campus Enterprises is comprised of the University’s self supporting entities. The strategic goal of Campus Enterprises encompasses achieving operation excellence, generating revenue, and providing outstanding customer service satisfaction. In addition, Campus Enterprises provides management support to the intercollegiate athletic program to efficiently and effectively preserve athletic resources as well as fiscal oversight to the Division of Student Affairs and all student driven entities. Organizationally, Campus Enterprises reside in the Division of Business and Finance. The Associate Vice Chancellor reports to the Vice Chancellor of Business and Finance. The Department serves a vast and diverse customer-base. Ca

Work Hours

Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies.

Key Responsibilities and Related Competencies

Position Information

Working Title

Temporary Retail Operations Supervisor - ELEMENTS

Competency Level

Contributing

Position Number

Recruitment Range

Commensurate with experience & education

FLSA

Non-Exempt

Appointment Type

Temporary - Part-time

FTE

If Time Limited, Appointment Length

Organizational Division

Campus Enterprises

Organizational Location

VC for Business & Finance

Organizational Unit

Bookstore

Posting Detail Information

Posting Number

SHRA3285

Open Date

10/22/2026

Close Date

10/27/2026

Special Instructions to Applicant

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran’s Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.

Employee Benefits available to NC A & T permanent employees include the following and more;

• Accrued Vacation and Sick Leave for Eligible Employees
• Community Service Leave
• Aetna – State Health Benefits of North Carolina
• NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
• 12 Paid Holidays
• Teachers and State Employees Retirement System (TSERS)
• Optional Supplemental Plans – 401k, 403b, 457b and 457
• Employee Assistance Program (EAP)
• Campus Recreation Center Discount
• University Bookstore Discount
• and more

This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.

Quick Link

https://jobs.ncat.edu/postings/41928