Temporary Team Member

TEMPORARY TEAM MEMBER

Spinners Solihull
Location: Touchwood, Solihull
Contract: Temporary – until January 2027
Reports to: General Manager / Assistant Manager

ABOUT SPINNERS

Spinners is one of the UK's fastest-growing competitive socialising brands – where luxury meets play. We opened our first venue in Reading in 2021, followed by Plymouth in 2023, Solihull in 2024 and Chester in 2026, and with £4m of investment from Gresham House Ventures behind us, we're rolling out nationwide.

Every Spinners venue brings together interactive darts, boutique duckpin bowling, shuffleboard, mini golf and Clayshot® – our own proprietary clay shooting simulator you won't find anywhere else – alongside a vibrant bar and kitchen serving artisan pizzas, premium cocktails and quality drinks in a stylish, immersive setting.

Spinners Solihull sits in the heart of Touchwood, one of the region's premier leisure and retail destinations, and has established itself as one of our strongest-performing venues. We're not running a games hall – we're running a destination: elevated social gaming, a high-energy atmosphere and a warm, welcoming vibe that keeps guests coming back.

THE ROLE

We're looking for energetic, outgoing Temporary Team Members to join our Solihull team during one of our busiest times of the year.

This is a temporary position running until January 2027, so we're looking for people who can be flexible and available across the busy festive period, including evenings, weekends and key dates throughout November and December.

Whether you're welcoming guests, serving behind the bar, delivering food, hosting games or helping keep the venue looking its best, you'll play a huge part in making every visit unforgettable.

Hospitality experience is great, but it's not essential. What matters most is your personality. We're looking for confident, bubbly people who genuinely enjoy talking to others, thrive in a fast-paced environment and take pride in delivering brilliant customer service.

If you bring positive energy, love working with people and want to be part of a fun, supportive team during our busiest season, we'd love to hear from you.

RESPONSIBILITIESGuest Experience & Service

• Deliver a warm, friendly welcome to every guest.
• Create memorable experiences by providing exceptional customer service throughout every visit.
• Build genuine rapport with guests and confidently recommend games, food and drinks.
• Handle guest queries professionally and always look for ways to exceed expectations.

Food, Drink & Games

• Prepare and serve drinks to the highest standard.
• Deliver food and drinks efficiently while maintaining excellent presentation.
• Host and support our interactive games, ensuring guests have an amazing experience.
• Maintain excellent product knowledge across our activities, food and drinks.

Teamwork

• Work closely with the wider team to deliver a seamless guest experience.
• Support colleagues during busy periods with a positive, can-do attitude.
• Contribute to a fun, welcoming culture where everyone enjoys coming to work.

Venue Standards

• Keep all guest areas clean, organised and presentation-ready throughout the day.
• Ensure gaming areas, bar and restaurant remain safe, tidy and operational.
• Follow all company procedures, health & safety and licensing requirements.

ABOUT YOU

• You genuinely enjoy working with people and delivering great customer service.
• You're confident, outgoing, friendly and naturally make others feel welcome.
• You bring enthusiasm, personality and positive energy to every shift.
• You communicate well and enjoy working as part of a team.
• You're reliable, proactive and happy to get stuck in wherever needed.
• You're comfortable working in a busy, fast-paced environment.
• You're able to work flexibly across the festive period, including evenings and weekends.
• Hospitality, retail or leisure experience is beneficial but not essential – we'll teach you the rest.

WHY JOIN SPINNERS?

• Work in one of the UK's fastest-growing entertainment brands.
• Full training provided – no previous hospitality experience required.
• Generous team discounts on food, drinks and games.
• Employee Assistance Programme for wellbeing support.
• A vibrant, supportive team where no two shifts are ever the same.
• Gain valuable hospitality, customer service and leisure experience.
• The chance to work somewhere that's just as fun to work in as it is to visit.

Please note: This is a temporary position with employment expected to end in January 2027.

Pay: £10.85-£12.75 per hour

Benefits:

• Employee discount

Experience:

• Customer service: 2 years (required)
• Hospitality: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Location:

• Solihull B91 3QW (required)

Work Location: In person