Temporary Worker - Technology Support Intern

Reports To: Desktop Services Manager

Duty Days: Varied

Wage/Hour Status Non-Exempt

Pay Grade: Temporary Worker

Pay Rate: $10.00/hour

Qualifications:

Minimum Age Requirement: 16 years old

Current Katy ISD Student

Interest in learning the repair of computer equipment and peripherals

Proficient in verbal and written communications

Primary Purpose:

Work with Katy ISD technology staff to provide technical assistance and support for network cabling and hardware issues.

Major Duties and Responsibilities:

• Maintain and repair of district’s computers and peripherals on a scheduled basis.

• Record activities using the technology ticketing system to record and complete service requests.

• Document campus technology asset inventory moves using assets management software (KAMS).

• Deliver, unpack, set-up, tag and test newly purchased equipment.

• Organize and maintain computer and peripherals.

• Advise customers on equipment conditions.

• Assist with yearly inventory.

• Perform preventative maintenance on systems during the summer.

• Report accidents and refer potential safety hazards to supervisor.

• Communicate positively with other district employees.

• Assist with running new data cabling in new or existing buildings.

• Termination and testing of data cabling.

• Assist with running HDMI and USB cables.

• Assist with testing and troubleshooting of cable.

• Repair of existing cable infrastructure.

• Relate to and communicate positively with other district employees.

Equipment Used:

Hand tools, network tester for cable installation, moving dollies, blowers, vacuums, computers and peripherals.

Working Conditions:

Climbing, stooping, bending, kneeling, lifting of heavy equipment (50 lbs); frequent use of small hand tools and electronic test equipment.