Tenancy Coordinator (12-month fixed term)

Mō tēnei tūranga | About this role

He Herenga Kura, He Herenga Tangata, He Herenga Whenua

"A sacred connection that unites the people and binds us to the land."

We are looking for a Tenancy Coordinator to join our Housing Services (Ratonga Whare) team on a 12 month fixed term basis.

In this role, you will oversee the acquisition and maintenance of the He Herenga Kura property portfolio. The primary purpose of the Tenancy Coordinator role within the team is to support the wellbeing of whānau with the effective delivery of quality housing and services, as well as build enduring relationships with external stakeholders, to achieve organisational objectives.

Key responsibilities

• Provide quality tenancy coordination services, including the administration of all related lease documentation, undertaking property inspections and interfacing directly with tenants to achieve the best outcomes for whānau accessing the service
• Manage documentation of leasing process including: RTA, bond lodgement, insurance forms, healthy homes report, bank statements
• Ensure all tenancy related documents are uploaded into the relevant systems and maintained in an efficient and accurate way
• Manage administration of rent collection and arrears
• Provide whānau with relevant advice and guidance to meet and fulfil their tenancy obligations
• Manage whānau queries, complaints and requests
• Conduct exit inspections and tenancy audits
• Review and resolve any breaches of tenancy conditions
• Maintain strong and respectful relationships with colleagues within the organisation to work in an integrated way
• Build sustainable and effective relationships with key external stakeholders

Ngā hua mō te whānau | Whānau outcomes

Every role at He Herenga Kura contributes, directly or indirectly, to better outcomes for whānau. For this role, our Tenancy Coordinators contribute to the following whānau outcomes:

• Whānau live in safe, healthy and affordable homes.

• Whānau confidently uptake pathways to secure and sustainable living.

• living options meet their individual, collective and cultural needs.

Ko wai koe | About you

We are looking for someone who can demonstrate:

• Proven experience establishing and managing successful relationships with whānau Māori, as well as government agencies and other key external stakeholders (e.g., agents, landlords, contractors) (essential)
• Excellent interpersonal skills and ability to work with a wide range of people from diverse backgrounds, including proven ability to handle and manage difficult relationships (essential)
• Proven operational and implementation experience (essential)
• Project management and/or coordination experience (essential)
• Excellent judgement and the ability to quickly assess risk against organisational outcomes (essential)
• Experience working under pressure and managing time and resources (essential)
• Experience in Microsoft applications and client databases (essential)
• A tertiary qualification or related experience in a relevant field, e.g, social services, community development, property and/or tenancy management
• Current full driver's licence (essential)
• Consent to vetting and driver licence checks required.

Ko wai mātou | About He Herenga Kura

At He Herenga Kura our purpose is to ensure whānau in Te Whanganui ā Tara have a safe place to call home and the support they need to thrive.

We are a kaupapa Māori organisation with over 50 years of service to our communities. Our mahi is grounded in manaakitanga, whanaungatanga, kotahitanga and rangatiratanga. These uara guide how we work with one another and how we walk alongside whānau - strengthening connections, supporting wellbeing and helping create flourishing futures.

We provide a wide range of housing and social support services tailored to the needs of whānau and rangatahi. Māori and non-Māori whānau can access our support.

Ā mātou uara | Our uara

• Whanaungatanga – Positive connections: Relationships, whakapapa and connection with whānau, kaimahi and communities.
• Kotahitanga – Oneness: Working collectively and supporting one another to achieve shared outcomes.
• Manaakitanga – Generosity and support: Care, respect and responsibility in how we engage with others.
• Rangatiratanga – Self-determination: Supporting agency, accountability and the aspirations of whānau and kaimahi.

He aha ngā painga | What we offer

When you join He Herenga Kura, you will be part of an organisation that invests in its kaimahi and the mahi they do for whānau. Our offer includes:

• Flexible working arrangements, where the requirements of the role allow.
• A strong focus on kaimahi hauora and wellbeing.
• Dedicated learning and development for all kaimahi.
• Opportunities to strengthen capability in tikanga Māori, te reo Māori and kaupapa Māori practice.
• A workplace where the connection between your mahi and outcomes for whānau matters.
• Birthday leave.
• Matariki and Te Wiki o te Reo Māori celebrations.
• Study and learning and development leave.

Me pēhea te tono | How to apply

If this opportunity aligns with your experience and the contribution you want to make, we would like to hear from you.

Click Apply and submit your CV and cover letter. The Position Description is available here: https://tinyurl.com/HHKtenancy

For a confidential kōrero about the role, contact Natasha Antonio, Acting Head of Housing Services at [email protected]

Applications close: 1159pm 6 November 2026.

Our recruitment process

He Herenga Kura is committed to a fair, accessible and evidence-based attraction and selection process. If you require an adjustment or support to participate in the recruitment process, please let us know.

We will be actively reviewing applications while the ad is live, we encourage to get your application in as soon as possible! We welcome your application to come join our whānau as we aim to provide safe, affordable housing solutions for whānau.