Tenancy Management Lead

Tenancy Management Lead

Role Summary

We are seeking an experienced and proactive Tenancy Management Lead to lead a tenancy management team. The role is responsible for overseeing tenancy operations, maximising occupancy, managing tenant relationships, driving leasing and marketing initiatives, and ensuring effective administration of tenancy-related matters across the portfolio.

The successful candidate will play a key role in enhancing utilisation of the property portfolio while maintaining excellent tenant experience and operational efficiency.

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Key Responsibilities

Tenancy & Occupancy Management

• Manage the full tenancy lifecycle, including tenant sourcing, onboarding, renewals and exits.
• Develop and implement strategies to maintain healthy occupancy levels and maximise utilisation of available spaces.
• Monitor tenancy performance and provide recommendations to improve occupancy and rental returns.
• Review tenant mix and identify opportunities to strengthen the portfolio.

Leasing & Marketing

• Drive marketing and promotional efforts to attract suitable tenants.
• Conduct market assessments and identify potential leasing opportunities.
• Engage prospective tenants and facilitate leasing discussions.
• Support rental reviews and market positioning exercises.

Tenant & Stakeholder Management

• Serve as the key point of contact for tenants and stakeholders.
• Build and maintain positive working relationships with tenants.
• Address tenancy-related enquiries, issues and feedback promptly and professionally.
• Coordinate with internal departments and external stakeholders on tenancy matters.

Lease Administration & Financial Management

• Oversee preparation, administration and maintenance of tenancy agreements and related documentation.
• Ensure timely billing, invoicing and rental collection.
• Monitor arrears and follow up on outstanding payments.
• Maintain accurate tenancy records, reports and databases.
• Ensure compliance with tenancy policies, procedures and regulatory requirements.

Team Leadership

• Lead, manage and develop the tenancy management team.
• Establish clear processes, work procedures and service standards.
• Monitor team performance and drive continuous improvement initiatives.
• Foster a collaborative and service-oriented culture within the team.

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Requirements

• Degree or Diploma in Property Management, Real Estate, Business Administration or related discipline.
• Minimum 5 years of relevant experience in tenancy management, property management, leasing or estate management.
• Experience managing commercial, industrial, retail or mixed-use properties would be an advantage.
• Proven ability to manage tenancy operations and stakeholder relationships.
• Strong understanding of lease administration, rental management and billing processes.
• Demonstrated experience in leading or supervising a team.
• Good analytical, communication and negotiation skills.
• Proficient in Microsoft Office applications and tenancy/property management systems.

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Preferred Attributes

• Strong customer and stakeholder management skills.
• Commercially aware with an understanding of occupancy and utilisation objectives.
• Process-driven and detail-oriented.
• Able to work independently while leading cross-functional teams.
• Positive and resilient leader capable of building a new team and function.