Tenant Relation & Collection

Qualifications:

• Diploma or preferred Bachelor's degree in any major
• Minimum of 2-3 years of experience as Tenant Relation or Customer Relation in Building Management for Apartment
• Excellent communication and interpersonal skills to interact effectively with tenants and team members
• Good negotiation skills, administrative skills and problem solving ability
• Collaborative and creative mindset, ability to work effectively within a team and on to deadline
• Fluency in English is required
• Dedication to maintaining high levels of service
• Proficient negotiation skills for various tenant related situations
• Intermediate to Advance Knowledge with Microsoft Office (Excel & Word) and the Internet
• Work placement in Cikarang area, West Java

Responsibilities:

• Handle all tenant inquiries and complaints.
• Ensuring that the property's services and facilities meet or exceed tenant expectations.
• Leverage hospitality skills to enhance the overall tenant experience.
• Maintain tenant correspondence with quick response.
• Manage the tenancy report regularly.
• Monitor and evaluate the realization of operational expenditure so that it is in line with the predetermined budget.
• Ensure tenants make timely payments for all billing components, including IPL, Service Charge (SC), and Utilities, with a primary focus on achieving100% payment compliance among occupied units.