Tenant Relation Executive

About the role

We are looking for a proactive, professional, and customer-focused Tenant Relations Executive to support the delivery of an exceptional tenant experience across our commercial office developments. This role is responsible for managing the full tenant journey, from onboarding and daily tenant engagement to lease renewals and move-out coordination. The successful candidate will act as the primary liaison between tenants and internal departments, ensuring all enquiries, requests, and operational matters are handled efficiently while maintaining the highest standards of service. This role requires strong interpersonal skills, excellent communication, attention to detail, and a passion for delivering premium hospitality and customer service in a corporate environment.

Key responsibilities

• Manage the complete tenant lifecycle, including onboarding, move-in coordination, daily tenant engagement, lease renewals, relocations, and move-out processes.
• Coordinate tenant onboarding documentation, access cards, inspections, orientation, and handover procedures.
• Serve as the primary point of contact for tenant enquiries, complaints, maintenance requests, and service-related issues, ensuring prompt and professional resolution.
• Build strong and lasting relationships with tenants through proactive communication and regular engagement to enhance tenant satisfaction and retention.
• Coordinate rental billing enquiries, monitor outstanding payments, and liaise with the Finance Department regarding rental collections and account matters.
• Monitor tenant compliance with lease agreements, building regulations, and operational policies, taking appropriate follow-up actions where necessary.
• Conduct move-out inspections, coordinate reinstatement requirements, process security deposit settlements, and maintain accurate documentation.
• Ensure common areas, shared facilities, reception areas, lounges, meeting rooms, and tenant amenities are maintained in a clean, safe, and professional condition.
• Coordinate with internal departments, contractors, and service providers to ensure operational issues are resolved promptly and efficiently.
• Maintain accurate tenant records, lease information, correspondence, incident reports, and operational documentation.

About you

• Diploma or Bachelor's Degree in Property Management, Business Administration, Hospitality Management, Real Estate, Customer Service, or a related field.
• Prior experience in tenant relations, commercial property management, co-working spaces, hospitality, hotel operations, customer service, front office, or office administration is an added advantage.
• Fluent in Mandarin and English, both written and spoken. Proficiency in Bahasa Malaysia is an advantage.
• Excellent interpersonal, communication, and customer relationship management skills.
• Strong problem-solving abilities with the ability to handle difficult situations professionally.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and digital communication platforms.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Professional appearance with excellent grooming and presentation suitable for a premium client-facing environment.
• Friendly, approachable, courteous, and service-oriented with a positive attitude.

About us

Urban Pinnacle Ventures is a premium commercial property management and workplace experience company dedicated to delivering exceptional tenant services, operational excellence, and hospitality-driven experiences within Grade A office developments. Our mission is to create an outstanding business environment by combining professional property management, premium facilities, and customer-centric service that enhances tenant satisfaction and long-term business relationships.

Benefits

• Competitive salary package
• Performance-based salary review
• Career growth and development opportunities
• Professional and premium working environment
• Supportive and dynamic team
• Exposure to corporate tenants and business professionals
• Training and development opportunities
• Monday–Friday working schedule