Tenant Relation Supervisor

Responsibilities:

• Serve as the primary liaison between apartment management and tenants by maintaining strong relationships and ensuring effective communication regarding operational matters, policies, and community updates.
• Handle tenant inquiries, requests, complaints, and operational issues, ensuring timely resolution through coordination with relevant departments.
• Monitor tenant compliance with house rules, building regulations, safety standards, lease agreements, and company policies while addressing non-compliance appropriately.
• Coordinate tenant move-in, move-out, fit-out, renovation, and handover activities to ensure compliance with established procedures and operational standards.
• Collaborate with Engineering, Housekeeping, Security, Property Management, and other departments to ensure smooth building operations and prompt resolution of tenant-related issues.
• Prepare and maintain tenant-related documentation, operational reports, correspondence, permits, vendor coordination records, and other administrative documents.
• Supervise the Tenant Relations team, implement company policies and SOPs, and identify opportunities to improve tenant satisfaction and operational efficiency.

Requirements:

• Min. Bachelor's Degree (S1) in Business Administration, Property Management, Hospitality Management, Public Relations, or a related field.

• Min. 3 years of experience as Tenant Relations, with at least 1 year in a supervisory position.

• Strong knowledge of mall operations, tenant management, lease administration, fit-out and handover processes, also building regulations.

• Experience in handling tenant complaints, coordinating with internal departments, supervising vendors, and resolving operational issues effectively.

• Proficient in Microsoft Office (Excel, Word, and PowerPoint); experience with Property Management Systems is an advantage.

• Excellent leadership, communication, negotiation, interpersonal, conflict resolution, and problem-solving skills, with the ability to build strong relationships with tenants and internal stakeholders.

• Willing to be placed at Bekasi area.