Tenant Relations & Admin Specialist

Job Purpose

Responsible for supporting tenant relations and administrative operations at POP Phuket, ensuring smooth communication and coordination with tenants, internal teams, and relevant stakeholders. The role also supports daily administrative tasks, documentation, and coordination to ensure efficient center operations.

Key Responsibilities

• Maintain good relationships and provide support to tenants, responding to inquiries and coordinating requests in a timely and professional manner.
• Coordinate with tenants and internal departments regarding operational matters, promotions, events, maintenance, and other tenant-related activities.
• Support tenant onboarding, documentation, contracts, and related administrative processes.
• Prepare and maintain tenant records, reports, documents, and databases accurately and systematically.
• Coordinate with relevant teams to follow up on tenant requests, issues, and operational matters until completion.
• Support the preparation of tenant communications, notices, and other related documents.
• Assist with administrative and general office coordination to ensure smooth day-to-day operations.
• Monitor and follow up on outstanding documents, payments, requests, or other tenant-related matters.
• Support activities, events, and special projects organized by POP Phuket.
• Perform other duties and administrative tasks as assigned.

Qualifications

• Bachelor’s degree in Business Administration, Management, Hospitality, Marketing, or related fields.
• 1–3 years of experience in Tenant Relations, Customer Relations, Administration, Property Management, Retail, Hospitality, or related fields.
• Good communication and interpersonal skills with a customer-service mindset.
• Strong coordination and follow-up skills.
• Good organizational skills with attention to detail.
• Able to work independently and coordinate effectively with different teams.
• Good command of Thai and English, both written and spoken.
• Good computer skills, particularly Microsoft Office / Excel / PowerPoint.
• Experience in retail, shopping mall, property, or commercial real estate business would be an advantage.
• Willing to work in Phuket.