Tenant Relations Associate, IDN Bloc

Summary

Tenant Relations Associate will serve as the primary liaison between Pos Bloc Jakarta and its tenants. This role is responsible for fostering strong tenant relationships, ensuring smooth day-to-day operations, supporting tenant onboarding, resolving tenant concerns, and contributing to tenant retention and occupancy growth.

Job Description

• Serve as the primary point of contact between Pos Bloc Jakarta management and all tenants.
• Handle tenant inquiries, requests, and complaints while coordinating with internal teams to ensure timely resolution.
• Build, maintain, and strengthen long-term relationships with tenants through regular communication and engagement.
• Monitor daily tenant operations and ensure compliance with the property's operational policies, procedures, and regulations.
• Support the onboarding process for new tenants, including documentation, coordination, and pre-opening preparations.
• Conduct regular evaluations of tenant performance, operational conditions, and satisfaction, and provide recommendations for continuous improvement.
• Prepare periodic reports on tenant activities, complaints, issue resolution, and operational updates.
• Conduct canvassing and proactively identify prospective tenants that align with Pos Bloc Jakarta's concept and tenant mix strategy.
• Support tenant activation programs, promotional campaigns, community engagement initiatives, and property-wide events to enhance tenant performance and visitor experience.
• Collaborate with cross-functional teams to ensure a positive tenant experience and maintain high service standards.

Requirements

• Minimum of 1 year of experience in Tenant Relations, Leasing, Property Management, Hospitality, Customer Relations, or a similar client-facing role.
• Excellent interpersonal, communication, negotiation, and problem-solving skills.
• Proactive, responsive, detail-oriented, and capable of building strong relationships with diverse stakeholders.
• Strong administrative and reporting skills with proficiency in Microsoft Office.
• Experience in canvassing and identifying potential tenants or business partners is an advantage.