Tenant Relations Chief

About the role

1. Implementing tenant relations policies.
2. Handle complex tenant issues and senior-level interventions.
3. Prepare strategic reports and performance analysis.
4. Oversee departmental resources and operations, including budget management, resource allocation, operational cost control, vendor relationships, service contracts, and procurement decisions related to tenant services.
5. Design and implement tenant engagement strategies, including advanced retention programs, relationship building initiatives, quality assurance programs to ensure service standards and regulatory compliance, and innovative tenant service solutions and technology upgrades.
6. Drive continuous improvement and strategic initiatives, including process optimization across tenant relations functions, research and implementation of industry best practices, execution of special strategic projects assigned by senior management, and implementation of ISO 9001:2015 standards.

About you

• Bachelor's degree in any majors, preferably in Communications/Public Relations
• Minimum 5 years experience as a Tenant Relations Supervisor/Chief in Residential, Strata, Office, or Leasing
• Excellent written and verbal communication skills
• Strong interpersonal and negotiation skills
• Professional correspondence and documentation abilities
• Professional English proficiency