Tenant Relations Coordinator

Tenant Relations CoordinatorJob Summary

We are seeking a dedicated Tenant Relations Coordinator to serve as the primary liaison between mall management and our retail partners. In this role, you will champion open communication, maintain meticulous documentation, and ensure prompt issue resolution to support smooth daily mall operations and exceptional tenant satisfaction.

Key Responsibilities

• Tenant Support & Relations
• Serve as the main point of contact for all tenant inquiries, requests, and service concerns.
• Log, monitor, and track tenant issues from initial report through to successful resolution.
• Cross-Functional Collaboration
• Coordinate directly with internal departments—including Engineering, Security, Housekeeping, Marketing, and Leasing—to expedite tenant resolutions.
• Facilitate inter-departmental communication to address operational bottlenecks.
• Compliance & Onboarding
• Conduct comprehensive orientations on mall house rules and operating regulations for new tenant personnel.
• Monitor daily tenant compliance with established mall policies and safety guidelines.
• Communications & Documentation
• Draft and distribute official tenant advisories, operational notices, and management memoranda.
• Maintain updated emergency contact logs and tenant communication records.
• Inspections & Reporting
• Conduct routine floor walkthroughs and tenant visits to proactively identify operational needs.
• Assist with formal property inspections and prepare basic reports tracking monthly tenant concerns and resolutions.
• Safety & Security Awareness
• Identify potential safety hazards or security risks (e.g., fire hazards) and escalate them immediately to the appropriate department.
• Ensure all tenant-facing activities conform strictly to company safety standards.

Job Qualifications

• Education: Bachelor’s degree graduate in Business Administration, Communications, or a related field.
• Experience: Prior experience in property management, commercial leasing, customer service, or mall operations is highly preferred.
• Communication: Exceptional interpersonal, verbal, and written communication skills with a strong capacity for conflict resolution.
• Technical Skills: Strong organizational abilities with a proven knack for administrative documentation and report writing.

Job Type: Full-time

Work Location: In person