Cytokinetics

Pharma Point, on behalf of Cytokinetics, is looking for a Tender &amp; Customer Operations Manager to join the Italian organisation.
Position Summary
Cytokinetics is seeking a proactive and hands-on
Tender &amp; Customer Operations Manager
to support the company’s growth in the Italian pharmaceutical market.
The role combines responsibility for
public tender management
with selected
customer service and commercial operations activities
.
The successful candidate will ensure timely and compliant participation in public procurement procedures, maintain contract and pricing administration, and act as a key operational contact for customers, distributors and internal stakeholders.
The position is designed for a dynamic and growing organisation and requires a pragmatic individual who can balance strategic tender management with day-to-day operational execution.
Reporting To:
Sr Director Market Access &amp; Government Affairs
Key Responsibilities
Tender Management
<ul>
<li>Manage the end-to-end tender process for public and hospital procurement opportunities.</li>
<li>Monitor national, regional and local tender publications and identify participation opportunities.</li>
<li>Coordinate the preparation, review and submission of tender documentation within required deadlines.</li>
<li>Liaise with external tender agencies and procurement platforms when applicable.</li>
<li>Support coordination and internal alignment on pricing, commercial terms and tender strategy.</li>
<li>Maintain tender trackers and ensure accurate reporting of opportunities, submissions, awards and contract expirations.</li>
<li>Monitor tender outcomes and communicate results to internal stakeholders.</li>
<li>Support forecasting and business planning through tender pipeline analysis.</li>
<li>Ensure compliance with company procedures, public procurement regulations and industry requirements.</li>
<li>Provide legal guidance on tender-related matters, including contractual clauses, public procurement requirements, commercial terms and risk assessment, ensuring timely and pragmatic support to the business.</li>
</ul>
Contract &amp; Pricing Administration
<ul>
<li>Maintain pricing databases and commercial conditions.</li>
<li>Support contract creation, amendments, renewals and documentation management.</li>
<li>Update SAP systems with approved pricing and contract information.</li>
<li>Maintain accurate records of awarded tenders and customer agreements.</li>
<li>Support Commercial and Market Access teams with operational analyses and reporting.</li>
</ul>
Customer Service &amp; Commercial Operations
<ul>
<li>Act as point of contact for customers, wholesalers, distributors, hospitals and procurement offices regarding order-related and administrative requests.</li>
<li>Coordinate internally to resolve customer inquiries related to product availability, deliveries, contracts, pricing and tender execution.</li>
<li>Monitor order fulfilment and support issue resolution with Supply Chain and logistics partners.</li>
<li>Manage requests for administrative documentation required by customers and procurement authorities.</li>
<li>Ensure accurate maintenance of customer master data and relevant commercial information.</li>
<li>Support onboarding of new customers and distributors.</li>
</ul>
Cross-Functional Collaboration
<ul>
<li>Work closely with Market Access, Commercial, Supply Chain, Quality, Medical Affairs and external partners.</li>
<li>Support audits and compliance reviews related to tenders and commercial operations.</li>
<li>Contribute to continuous improvement initiatives and process simplification.</li>
<li>Support the implementation of systems and tools to improve operational efficiency.</li>
</ul>
Candidate Profile
Required Qualifications
<ul>
<li>University degree in Economics, Business Administration, Life Sciences, Pharmacy or related disciplines.</li>
<li>Minimum
3–5 years of experience in public tenders
.</li>
<li>Preferred experience in commercial operations and customer service within the pharmaceutical, biotech or healthcare sector.</li>
<li>Good understanding of the Italian healthcare and public procurement environment.</li>
<li>Experience managing tender documentation and administrative requirements.</li>
<li>Familiarity with ERP systems, preferably SAP, and Microsoft Office applications.</li>
<li>Strong organisational and analytical skills.</li>
<li>Excellent attention to detail and a strong compliance mindset.</li>
<li>Fluent Italian and professional English.</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience working in a startup, scale-up or lean organisational environment.</li>
<li>Experience working with hospital products, specialty pharmaceuticals, biologics or rare disease therapies.</li>
</ul>
Key Competencies
<ul>
<li>Ownership and accountability</li>
<li>Practical problem-solving</li>
<li>Planning and prioritisation</li>
<li>Stakeholder management</li>
<li>Customer orientation</li>
<li>Cross-functional collaboration</li>
<li>Adaptability and resilience</li>
<li>Strong communication skills</li>
</ul>
Success Measures – First 12 Months
<ul>
<li>100% on-time submission of tenders and commercial offers.</li>
<li>Accurate maintenance of tender and pricing databases.</li>
<li>Timely resolution of customer operational requests.</li>
<li>Reliable reporting of tender activity and contract status.</li>
<li>Effective collaboration across functions.</li>
<li>Continuous improvement of operational processes and workflows.</li>
</ul>
Compensation
Salary range: €63,000 – €84,000 gross annual salary, plus company benefits.

TENDER & CUSTOMER OPERATIONS MANAGER

TENDER & CUSTOMER OPERATIONS MANAGER

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