The Customer Application Engineer for Substation Automation supports business growth by delivering accurate, competitive, and compliant proposals for substation automation, protection, control, packaged with Telecom and M&D systems.

In this current role, it is expected that Lead Customer (Tendering Engineer) will manage the entire bid process pertaining to Grid Automation, from analyzing client requests to submitting proposals. The focus will be on interpreting customer requirements, defining optimized technical solutions, and ensuring alignment with applicable standards and commercial objectives. It involves close collaboration with internal stakeholders and external partners to develop robust cost models, assess risks, and optimize scope and delivery. The position plays a critical role in securing profitable projects through disciplined tender governance and strong technical judgment.

Job Description

What will you do:

Proposals Management

• Technical Analysis of customer needs/RFQ to define and offer products/Service/Solutions based on DS Agile / G500/ GPG/ AAA portfolio, Cyber Security, MiCOM and Multilin range of products. In some potential bids, Packaging with Telecom and M&D scopes are to be concluded
• Ensure Complaint offer to the technical specifications in accordance with tender requirement
• Identify & Flag Key Risks and ensure the mitigation plan in Risk & Opportunity register
• Managing & Implementation of the Return of Experience (ROE)
• Ensure proposals are in accordance with commercial and execution strategies
• Ensure technical Derogation and approvals intact, if applicable for finalizing the technical solution
• Ensure completion of site assessments (site visit/review) for Brownfield/Existing Substations & site
• Maintaining the Typical circuits /schemes /solution in Tendering Tool to facilitate future offerings
• Ensure the respect of technical and commercial offers time schedule to serve sales force in due time maintaining improvised quality level of Bids
• Review and respond to Technical Clarifications of bid and presenting the solution to the customer
• Support order booking as per signed contract/PO, ensure budget margins & drive an improved Operations turnover process
• Support the Sales team in commercial and technical meetings/negotiations with customers

Bid Process Management

• Ensure the complete bid management phases to ensure compliance to Company's policy & Instructions
• Ensure Bid Management process in context to package offering towards the customer
• Ensure conducting different tender reviews internally with all stakeholders as per Tender Due dates
• Conduct Transfer Meeting and hand over relevant documents to operations team

Costing and Pricing Analysis

• Review and maintain Tendering Hit Rate (Submission %age and Win rate with Quality Bids)
• Responsible for review and analysis of cost and price preparation & calculations
• Responsible for having formal quotes of third-party products/systems and updating in Tendering tool in line with sourcing
• Responsible for ensuring correct costing in Estimation tool in accordance with latest updates
• Cost Optimization & Risk Analysis: Challenge product/solution costs and delivery costs in tenders
• Commercial/ Technical win loss Analysis of Bids

What will you bring:

• B.S Degree in Engineering preferably in Electrical/Electronic Engineering or equivalent qualification.
• Minimum 3 years of experience in tendering, commercial, engineering function
• Comprehensive knowledge and understanding of Grid Automation Business (Protection and DCS/SCS knowledge is required)
• Strong verbal and written communication skills in English.
• Willingness to travel internationally up to 10-15% of the time, based on business needs.

What will make you stand out:

• Telecom and M&D knowledge will be a plus
• Understanding and knowledge of MENAT customer requirements and specifications
• Comfortable in hybrid working conditions
• Understanding of commercial contracting guidelines
• Pro-active approach with excellent interpersonal & communications skills
• French, Arabic would-be a plus

Additional Information

Relocation Assistance Provided: No

#LI-Remote - This is a remote position