Terminal Manager

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This position will be accountable for effectively leading the terminal operations to include: planning, execution, dispatch and delivery of all products to our customers. This leader will be responsible for all location business matters and network collaboration. Their accountabilities include key performance areas:

• Operational focus on revenue per truck and total miles, reducing empty miles, and working tractor plan
• Oversee driver recruitment, retention, and development
• Safety focus every day in all areas of the terminal and on the road
• Drive customer satisfaction and growth, providing outstanding service, leveraging existing customers and adding new customers
• Leads their designated terminal while effectively collaborating within the Action Resources network
• Creating and maintaining a great culture of success and team development

The terminal manager will be responsible to meet and exceed their terminal Key Performance Indicators (KPIs) for Operations, Retention, Safety & Compliance, Customer Service, Financials and annual goals and objectives

DUTIES AND RESPONSIBILITIES:

• Manage P&L, identify and develop tactical actions to correct and implement
• Ensures maximum driver and asset utilization with the focus on revenue per truck, load counts, and maximizing the P & L
• Leads terminal performance; forecasts, monitors and executes daily performance plan. Takes corrective action to meet terminal/network goals and objectives
• Represent the terminal on initiatives, serves as the liaison for company drivers, owner operators and terminal associates
• Manage work flow throughout the terminal
• Coordinate maintenance for a fleet of tractors, trailers and specialized equipment
• Analyze data, create, prepare and distribute reports and information
• Promotes and develops safe work behaviors through effective communication, implementation and follow-up of the company’s safety programs and objectives
• Responsible for terminal drivers safety performance including implementation of safety initiatives and attendance of safety classes
• Collaborate and support the sales team in managing existing, targeting and supporting new business opportunities
• Integrate transportation services seamlessly into our customer's supply chain
• Successfully manage daily customer and client relationships at all levels resolving customer issues and service opportunities effectively
• Collaborate with Recruiting and Safety ensuring the hiring of quality driver associates
• Effectively onboard drivers and associates to terminal processes
• Approve all invoices for payment and oversee purchasing of supplies and office services
• Develop and mentor staff through performance evaluation and effective coaching
• Responsible for fostering a positive culture
• Responsible for team members completing any assigned training and ensuring that employees are competent for the tasks assigned to perform.
• Abide by and provide feedback for continuous improvement of all EHSS policies, procedures, and safe work practices.
• Additional duties as assigned

BUSINESS AND LEADERSHIP COMPETENCIES

• Strong business acumen including effectively managing a P &L, developing business strategies
• Excellent customer facing and service skills
• Excellent communication skills (oral, written and presentation)
• Excellent organizational and time management skills
• Excellent development and coaching ability

EXPERIENCE REQUIREMENTS:

• Bachelor’s degree or equivalent combination of education and experience in the transportation field
• 5+ years of Transportation Operations experience required
• Previous Tank Trailer and Hazardous Waste Transportation experience preferred
• 2+ years of Fleet Management-leadership of drivers required
• Demonstrated team-leadership and development
• Transportation Management Software (ie: TMW, McLeod)
• Knowledge of DOT and FMCSA regulations and procedures
• Experience with satellite communications processes (Qualcomm) desired
• Ability to travel as necessary
• Driver’s license required