Terminal Manager

Join our team as a Terminal Manager at WHSmith Perth Airport – Leaders in Travel Retail!

• Contribute to the continued success of a well-respected name in the travel retail industry.

• Take charge of multiple sites in the dynamic Perth Airport environment.

• Enjoy exciting opportunities for professional development and career advancement.

About WHSmith

WHSmith is a historic British retailer, specialising in news, books and convenience. Our stores are located in some of the busiest and most exciting airports in the country, providing a dynamic and fast-paced work environment that is perfect for driven individuals who thrive on a challenge.

Our company values are Value our People, Drive for Results, Customer Focus & Accountability. As such, we are looking for enthusiastic and energetic individuals who share our passion for delivering exceptional customer service and who are committed to helping our business and people grow and succeed.

About the Role

As a Terminal Manager at WHSmith, you will be responsible for:

• Leading a 'Customer first' culture, ensuring that our Service Guarantee is role-modelled and consistently implemented.

• Leading a high store standard for your team and customers.

• Fostering talent, identifying training needs for the teams you lead.

• Rostering efficiently, and compliantly to meet business opportunities and demands.

• Managing various stores and store formats within the airport

• Managing stakeholders and prioritising safe, legal, and compliance

• Execution of marketing initiatives/promotional cycles.

• Stock replenishment and merchandising in line with planograms.

• Providing feedback to Area and Operations Manager on performance or opportunities.

• Please note, the leadership team currently work on a rotating roster which includes 1 Saturday & 1 Sunday every 6 weeks, with rostered days off in the week to account for this. As well as a mixture of early (6am start), day (9am start) and evening (9pm finish) shifts across the 38-hour working week.

About You

The ideal candidate will be a modest leader with strong initiative. With excellent interpersonal skills and robust retail management experience, this candidate will provide support and guidance across the terminal.

You will also carry the following criteria:

• 2 year's management experience in a fast-paced retail environment.

• Leadership and mentoring abilities.

• Experience managing the stock lifecycle.

• Knowledge of rostering compliance.

• Excellent communication and interpersonal skills.

• Proven ability to achieve targets and KPIs aligned with business requirements.

• An unwavering determination to succeed.

• Flexibility with work hours and the ability to work weekends/public holidays when required.

Our Commitment to Diversity and Inclusion

WHSmith is an equal opportunity employer and considers all applicants for employment. We recognise the importance of equity in all that we do, as well as promoting a culture of inclusion through our policies, procedures and working practices. If you have any support requirements, we encourage you to advise us at the time of your application, so we can assist you appropriately during the recruitment process. If you're ready to elevate your career, apply now! Please note only shortlisted candidates will be contacted.