Terminal Operations Staff

Position Title: Terminal Operations Staff

Job Summary

The Terminal Operations Staff is responsible for supporting the day-to-day operations of the terminal by ensuring the efficient coordination of vessel activities, cargo handling, and delivery operations. The role involves monitoring terminal operations, preparing and processing operational documents, coordinating with internal and external stakeholders, and ensuring compliance with safety, operational, and regulatory standards to achieve timely and efficient cargo movement.

Key Responsibilities

• Monitor vessel arrivals, departures, berthing, and cargo operations to ensure smooth terminal activities.
• Coordinate with vessel crews, trucking providers, customers, and internal departments regarding cargo movements and delivery schedules.
• Prepare, process, and maintain operational documents, cargo records, delivery reports, and other terminal-related documentation.
• Monitor cargo loading, unloading, and yard activities to ensure operational efficiency and accuracy.
• Ensure timely dispatch and delivery of cargo by coordinating with logistics and transportation partners.
• Update operational data and generate reports using company systems and Microsoft Office applications.
• Address operational concerns and coordinate immediate solutions to minimize delays and disruptions.
• Ensure compliance with company policies, terminal procedures, and government regulations.
• Observe and enforce safety protocols, including the proper use of Personal Protective Equipment (PPE) during field operations.
• Participate in operational meetings, safety drills, and continuous improvement initiatives.
• Perform other duties that may be assigned by the Terminal Operations Supervisor or Operations Manager.

Qualifications

Education

• Bachelor's Degree in Customs Administration, Logistics, Maritime Studies, Supply Chain Management, or any related field.
• College-level applicants or vocational graduates with relevant work experience may also be considered.

Experience

• At least 1–2 years of experience in shipping, terminal operations, logistics, cargo handling, or land transportation.
• Experience in vessel operations, delivery coordination, or cargo documentation is an advantage.

Knowledge and Skills

• Knowledge of terminal, shipping, and logistics operations.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Familiarity with cargo management systems such as GSONE, Geasy, or similar platforms is an advantage.
• Strong organizational, coordination, and problem-solving skills.
• Good written and verbal communication skills.
• Ability to work under pressure in a fast-paced operational environment.
• Detail-oriented with excellent time management skills.

Training

• Basic Port and Terminal Operations
• Cargo Handling and Documentation
• Customer Service and Communication
• Occupational Health and Safety (OHS)
• Basic System Operations Training

Certifications (Preferred)

• Cargo Planning
• Operational Risk Management
• Finance for Non-Finance

License

• Valid Professional Driver's License (2-wheel and 4-wheel vehicles) is preferred.

Other Requirements

• Willing to work on shifting schedules, weekends, and holidays.
• Physically capable of working in both office and terminal environments.
• Willing to render overtime when operational requirements demand.