Terminal Operations Trainee

Monday - Friday, Shifts Vary | 6-8 Month Training Program | Career Advancement Opportunity
Magnum is hiring an LTL Terminal Operations Trainee to complete our comprehensive 6-8 month development program designed to provide hands-on experience across key areas of our LTL transportation operations. Trainees rotate through Customer Service, Dock Operations, AM and PM Dispatch, Billing and Rating, and Sales to develop a well-rounded understanding of how freight moves through Magnum's network. Throughout the program, you'll work alongside experienced team members, learn our transportation systems and processes, and gain the skills needed to move into a permanent role within Magnum.
What You'll Learn
Phase 1: Customer Service | 8 Weeks

• Learn Magnum's Transportation Management System (TMW) and daily customer service processes
• Enter customer pickup requests received by email and phone
• Serve as an assigned point of contact for major customer accounts
• Provide delivery updates and assist with OS&D issues, delivery receipts, and other customer needs
• Schedule delivery appointments with customers
• Run reports for dispatch to monitor freight movement and delivery status

Phase 2: Dock Operations | 2 Weeks

• Gain hands-on experience across first, second, and third-shift dock operations
• Learn how freight moves through Magnum's LTL network
• Assist with ensuring trailers are unloaded efficiently and on schedule
• Learn proper freight documentation and paperwork procedures
• Ride along with Magnum drivers to better understand their daily responsibilities and operational challenges

Phase 3: AM Dispatch | 4 Weeks

• Build pickup and delivery routes using routing software
• Assist with assigning the appropriate drivers to daily routes
• Communicate with drivers by phone and email regarding deliveries
• Handle customer calls regarding freight currently out for delivery
• Assist with planning daily customer pickups
• Update tracking information and scan freight documentation into company systems

Phase 4: PM Dispatch | 4 Weeks

• Assist the PM Planner with linehaul planning
• Build trips within the Transportation Management System
• Dispatch drivers efficiently to meet scheduled cut times
• Run hot freight reports and monitor priority freight through the network
• Assist with dock operations and prepare freight plans for AM operations

Phase 5: Billing & Rating | 4 Weeks

• Enter invoices accurately and efficiently
• Learn Magnum's freight rating processes and systems
• Assist with customer rates and billing information
• Develop an understanding of how freight pricing and billing impact transportation operations

Phase 6: Sales | 2 Weeks

• Ride along with Magnum's sales team to gain exposure to transportation sales
• Learn how the sales team develops and maintains customer relationships
• Gain an understanding of how customer needs, pricing, sales, and operations work together to grow Magnum's business

This is a full-time position with a complete benefits package, including:

• Health Insurance with HSA/FSA Options
• Company Paid Life Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan + Company Match
• Paid Time Off (PTO) and Paid Holidays
• Employee Assistance Program (EAP)
• Optional Supplemental Coverage Available: Short-Term Disability, Long-Term Disability, Accident/Hospital Confinement Insurance, Critical Illness/Cancer Insurance

Job Requirements:
We are seeking a motivated, adaptable person who is eager to learn the transportation industry and build a long-term career with Magnum. Ideal candidates have:

• An interest in building a career in transportation, logistics, or operations
• Strong communication and interpersonal skills
• Ability to learn quickly and adapt to different departments, schedules, and responsibilities
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills and willingness to take initiative
• Ability to work effectively both independently and as part of a team
• Comfortable learning transportation software and other computer systems
• Flexibility to work varying shifts during training rotations
• Willingness to relocate for a permanent position following completion of the program

Education & Experience

• High School Diploma or GED required
• Valid Driver's License (non-CDL)

Work Environment & Physical Requirements
This position is performed in an office or administrative environment, where employees work with computers, phones, and communication systems throughout the day. The role requires extended periods of sitting or standing, as well as continuous interaction with employees, leadership, and internal teams. Employees must be able to maintain focus, professionalism, and accuracy in a fast-paced setting, with occasional lifting or carrying of up to 25 pounds, and be able to travel as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Typical physical activity:

• Sitting / Standing: Continuous
• Talking, hearing, and seeing: Continuous
• Lifting up to 25 lbs: Occasional
• Travel: As required

Wage Range: 20.00 - 24.00 per hour
General Description of Benefits: