Terminal Supervisor

Objective:

The Terminal Supervisor oversees daily last-mile medical delivery and return logistics operations within the assigned terminal. This role is responsible for directing driver activities, maintaining chain of custody for medical freight, ensuring regulatory and customer compliance, and managing staffing and operational efficiency.

Key Deliverables:

• Direct and supervise daily terminal operations, including deliveries, returns, and route execution.

• Maintain proper chain of custody for all inbound and outbound medical freight.

• Ensure freight is received, sorted, and assigned to the correct routes in a timely and accurate manner.

• Assign jobs and system data to drivers and adjust assignments based on staffing levels and operational needs.

• Ensure drivers maintain scan compliance and data integrity through receive, load, and delivery confirmations.

• Complete OS&D (Overage, Shortage & Damage) reports and all required daily operational reporting.

• Monitor delivery performance and proactively escalate delays, compliance concerns, or service issues.

• Respond promptly and professionally to customer inquiries, emails, and phone requests.

• Investigate and resolve service complaints and operational issues.

• Evaluate routing efficiency and staffing requirements to optimize productivity and control operational costs.

• Monitor terminal cleanliness, organization, and safety standards.

• Support facility security by ensuring proper functionality of cameras, alarms, and badge access systems.

• Ensure compliance with company policies, healthcare logistics standards, and applicable federal, state, and local regulations.

• Perform other duties as assigned to support business operations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies:

• Strong leadership and team coordination skills.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft Office (Word, Excel, Outlook).

• Experience working with transportation management systems (TopHat experience preferred).

• Strong knowledge of geography, routing structures, and resource allocation.

• Excellent problem-solving and critical-thinking abilities.

• Strong time management and prioritization skills in a fast-paced environment.

• Ability to maintain high standards of accuracy and compliance in medical logistics.

• Customer-focused mindset with strong conflict resolution skills.

• Experience working with electronic data systems and scan-based tracking platforms.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Position Type / Expected Hours of Work:

This is a full-time position; specific hours vary based on the location, typically Monday through Saturday, 32-40 hours per week. Evenings, overnights, and weekends are required based on location and needs of business.

Travel:

This position requires no travel.

Background and Experience:

• High school diploma or equivalent experience required.

• Previous warehouse, dock, or terminal support experience preferred.

• Proven ability to work in a fast-paced, team-oriented environment

Work Environment:

This job operates in a fast-paced warehouse environment with unforgiving surfaces as well as hot and cold climates, with a variety of noises and odors. 

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

Other Duties:

This job description is not designed to cover a comprehensive listing of activities, duties or responsibilities required of the team member for this job. Duties, responsibilities, and activities may change per location based on business needs as well as change at any time with or without notice.

EEO Statement:

1st Choice Delivery provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, 1CD complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 1CD expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of 1CD team members to perform their job duties may result in discipline, up to and including discharge.