Territory Manager

The Territory Manager takes ownership of a group of retail locations and accounts within their territory, driving program growth and championing Asurion's products and brand through strong relationships at all levels. This role has been created to support the launch of Extended Warranty products within the home appliance retail sector, partnering closely with a key retail client to drive product adoption and performance.

The Territory Manager is responsible for maintaining and growing the level of performance, training and development across all programs to drive desired outcomes and business objectives within channel. Acting as the primary point of contact and face of the brand between Asurion and our Client's retail teams, the Territory Manager ensures sales targets are exceeded and in-store experiences are exceptional. They will create and review innovative revenue-generating initiatives across key retail locations and support additional business priorities as required.

Key Accountabilities:

Account & Territory Ownership

• Take ownership of a group of retail locations and accounts within your territory, building and growing healthy key client relationships and working with them on department goals and outcomes.
• Own the relationship with key retail stakeholders, working together to exceed mutually agreed sales targets and ensure consistent growth across programs.

Sales Performance

• Ensure sales targets are exceeded and in-store experiences are exceptional, driving program growth and championing Asurion's products and brand through strong relationships at all levels.
• Analyse store, territory and program performance data to identify trends, risks and growth opportunities, and translate insights into targeted action plans.
• Provide regular and accurate territory reporting, including progress against plans, corrective actions and expected outcomes.

Training & Development

• Create and deliver product sales training across the channel to build capability and product knowledge in-store. Build and deliver product, process and sales training that lifts capability and product knowledge across the channel, using in-store sessions, online modules or a train-the-trainer approach as needed.
• Deliver engaging product, process and sales capability training across face-to-face, virtual and on-the-job formats.
• Identify capability gaps and provide targeted coaching that improves confidence, execution and performance.

Initiatives

• Plan and execute initiatives strategically and collaboratively with client stakeholders; create and review innovative revenue-generating initiatives across key retail locations, and report on success or areas for improvement in a timely and accurate manner.

Brand Representation

• Act as the primary point of contact and face of the brand between stores retail locations and the wider business.
• Maintain visibility of open issues, communicate progress and escalate material risks appropriately.

Other Responsibilities

• Support additional business priorities and projects as required.
• Any other responsibilities as reasonably directed by your manager.

Qualifications:

Experience:

• 3 years+ experience in a competitive sales/retail environment.
• Proven record of creating and executing retail sales plans.
• Presentation experience to large groups.
• Demonstrated experience managing multiple accounts, programs or stakeholder groups with differing priorities.
• Experience working within Mobile or Telco sales is highly desirable.
• Management experience in a sales/retail setting is highly desirable.
• Demonstrated experience as a Store Manager, Area Manager, or equivalent field-based retail management role is highly desirable.
• Experience in FMCG sales or territory management is highly desirable.
• Familiarity with the extended warranty, device protection, or home appliance retail industry is advantageous.
• Strong understanding of retail commission structures, incentive programs, and in-store performance metrics.

Functional Competencies:

• Strong communication skills with the ability to simplify and present discuss technical concepts to with diverse audiences in a simple and effortless manner.
• Exceptional verbal and written communication skills with superior interpersonal skills.
• Excellent presentation skills and an the ability to engage audiences and stakeholders.
• Excellent sales and face-to-face training capability, demonstrating a strong customer orientation.
• Advanced understanding and knowledge of Microsoft PowerPoint, Excel and Word.
• Resilience and adaptability in a changing retail environment.

Personal Competencies:

• Extremely proactive with a strong work ethic.
• Ability to build relationships and work well across different business functions.
• Ability to negotiate and influence without direct authority.
• Ability to work autonomously and independently manage field activities with minimal supervision, while remaining accountable and responsive to management direction.
• A retail-native mindset — deep understanding of how retail businesses and in-store processes operate, enabling credibility and trust-building with store partners.

Other Requirements:

• A current Australian driver’s license and access to your own reliable and safe vehicle.
• Based in Melbourne; reporting to the Melbourne office.
• Availability to attend industry conferences and events as required.
• Willingness to conduct ad hoc store visits as needed.
• Visa sponsorship is not available for this role; applicants must have full Australian working rights.