Territory Manager

Job Title: Territory Manager

Contract: Full-Time

Work Pattern: Full Time. Weekdays 8:45am–5:30pm (4PM finish on a Friday)

Salary: Up to £29k + up to 5% KPI Bonus

Requirement: Full UK driving licence

Role Location: Hybrid / Location of sites (Properties under remit) - Bury Saint Edmunds, Dunstable, Harlow, Chelmsford

The role is remotely based from home; however the majority of the work will be carried out across a number of property development locations within Bury Saint Edmunds, Dunstable, Harlow, Chelmsford.

From time to time, you may also be required to cover other areas to provide support during periods of annual leave.

About Us

Ascend proudly leads the UK market as the foremost manager of Single-Family Build to Rent housing, delivering award-winning property management across more than 10,000 homes. We are experiencing a strong period of growth across all areas of the business, making this an exciting time to join our team.

We are dedicated to providing an exceptional service to our clients, whilst fostering a supportive, collaborative and inclusive working environment.

Job Description

Ideally, we are looking for someone with previous experience within residential lettings or property management to join us as a Territory Manager. However, we will also consider exceptional candidates with less industry experience who demonstrate excellent communication skills, both face-to-face and over the telephone, alongside a professional, confident and customer-focused approach.

As a Territory Manager, you will be responsible for carrying out a range of important tasks across a designated portfolio of properties, including:

• Working from a diary of pre-booked viewing appointments and conducting property viewings at properties within your portfolio.
• Liaising with the Onboarding Team regarding referencing and ensuring prospective tenants provide all necessary information.
• Preparing inventories documenting the condition of properties prior to the commencement of a tenancy.
• Meeting new tenants at the property, conducting move-ins, showing them around their new home and handing over keys and relevant information.
• Revisiting properties midway through an active tenancy to check their condition, producing a brief report and providing this to the Property Manager.
• Discussing any maintenance issues identified with tenants in occupation.
• Liaising with Property Managers, where required, to ensure maintenance issues are appropriately addressed before new tenants take occupation or during an active tenancy.
• Completing post-appointment administration, including chasing feedback, agreeing deals, preparing reports, updating software and sending relevant information, whilst working closely with Property Managers.
• Preparing check-out reports at the end of a tenancy to document the condition of the property.
• Carrying out general Property Management duties.
• Completing regular site visits.
• Carrying out sign-off visits following works.
• Following key checking-in and checking-out procedures and completing required audits.
• Undertaking any other ad hoc duties as required.

Qualities & Experience

We are looking for someone who demonstrates:

• Previous experience within property, residential lettings or property management is beneficial.
• Excellent communication and interpersonal skills.
• Strong attention to detail and excellent organisational skills.
• The ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in Microsoft Office and confidence using technology and property management systems.
• A positive, proactive and can-do attitude, with a genuine passion for delivering exceptional customer service.
• Industry qualifications such as ARLA, or a willingness to work towards them, are preferred but not essential.
• A full, clean UK driving licence.

The Benefits

• Competitive holiday allowance, increasing to 27 days over time, including a day off to celebrate your birthday.
• Start your weekend early with a 4pm finish on a Friday.
• Annual attendance bonus to recognise and reward your commitment.
• Paid time off for medical screenings.
• Enhanced company sick pay with length of service.
• Reduced Christmas operating hours.
• Contributory pension scheme for long-term financial security.
• Recognition programmes celebrating employees who demonstrate our Values & Behaviours.
• Enhanced Maternity, Adoption and Paternity Pay to support your family.
• Monthly lunches and company training sessions, providing opportunities to connect with the wider Ascend team.

Pay: Up to £29,000.00 per year

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person