Territory Manager

I. JOB SUMMARY

The Territory Manager is responsible for overseeing pest control service operations and business development within the assigned territory. The role involves managing client accounts, supervising field personnel, ensuring the effective delivery of pest control services, monitoring operational performance, and developing new business opportunities. The position ensures compliance with company policies, safety standards, environmental regulations, and customer service requirements.

II. DUTIES AND RESPONSIBILITIES

A. Operations Management

• Oversee the delivery of pest control services within the assigned territory to ensure efficient, timely, and quality service.
• Plan and monitor service schedules, site inspections, pest treatment activities, and follow-up visits.
• Ensure proper use, handling, storage, and disposal of pesticides and pest control materials in accordance with applicable regulations and safety procedures.
• Monitor service reports, treatment records, chemical usage, equipment condition, and other operational documentation.
• Conduct regular site visits to evaluate service quality and ensure compliance with established procedures.
• Address operational issues, service complaints, and urgent client requests promptly.

B. Client Relationship Management

• Maintain strong relationships with existing clients and ensure customer satisfaction.
• Conduct client meetings, site assessments, and inspections to identify pest control requirements.
• Handle client concerns, service feedback, and requests for corrective action.
• Recommend appropriate pest management solutions based on site conditions and identified pest problems.
• Coordinate with clients regarding service schedules, treatment procedures, preventive measures, and follow-up recommendations.

C. Sales and Business Development

• Identify and develop new business opportunities within the assigned territory.
• Prepare and present service proposals, quotations, and pest control treatment plans.
• Achieve assigned sales targets, revenue objectives, and client acquisition goals.
• Conduct market research and monitor competitors, industry developments, and potential business accounts.
• Maintain a pipeline of prospective clients and follow up on proposals and business opportunities.
• Support contract renewals, account expansion, and cross-selling of applicable pest control services.

D. Personnel Supervision

• Supervise, guide, and evaluate pest control technicians, field personnel, and other assigned staff.
• Ensure that employees follow work schedules, company policies, proper grooming standards, and safety procedures.
• Monitor attendance, productivity, work performance, and compliance with assigned responsibilities.
• Identify training needs and provide coaching to improve technical skills, customer service, and work efficiency.
• Ensure that field personnel use appropriate personal protective equipment (PPE) and follow established safety protocols.

E. Inventory and Resource Management

• Monitor the availability and proper use of pesticides, tools, equipment, vehicles, and other operational supplies.
• Ensure accurate inventory records and timely replenishment of required materials.
• Control operational costs, minimize wastage, and promote efficient utilization of company resources.
• Report damaged, missing, expired, or defective supplies and equipment to the appropriate department.

F. Reporting and Compliance

• Prepare and submit regular operational, sales, collection, and performance reports as required by management.
• Monitor key performance indicators (KPIs), including service completion, customer satisfaction, sales growth, and operational efficiency.
• Ensure proper documentation of client contracts, service reports, inspection findings, and treatment records.
• Coordinate with other departments regarding billing, collections, scheduling, procurement, and customer concerns.
• Ensure compliance with applicable company policies, occupational safety requirements, environmental standards, and relevant government regulations governing pest control operations.

III. QUALIFICATIONS

• Bachelor’s degree in Business Administration, Management, Agriculture, Biology, Environmental Science, or a related field; relevant experience may be considered.
• At least 2–3 years of experience in pest control, field operations, sales, territory management, or a related industry.
• Previous supervisory or team management experience is an advantage.
• Strong sales, negotiation, customer service, and relationship management skills.
• Good organizational, analytical, problem-solving, and decision-making abilities.
• Proficient in Microsoft Office applications and preparation of operational reports.
• Willing to travel within the assigned territory and conduct regular client and site visits.
• Possession of a valid driver’s license is an advantage or may be required, depending on operational needs.
• Knowledge of pest management practices, pesticide safety, and applicable regulatory requirements is preferred.

IV. COMPETENCIES

• Leadership and team supervision
• Sales and business development
• Customer relationship management
• Planning and territory management
• Problem-solving and decision-making
• Time management and organizational skills
• Communication and negotiation
• Safety and regulatory compliance
• Results-oriented mindset and accountability

Benefits:

• On-site parking

Work Location: In person